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Hi I have just come to a new company and they have a few issues with their IP phones, one of which is that when a phone is unplugged and plugged back in, it comes up with Extension in use. You can manually enter the extension and password and it works fine, but I'm wondering if there is a...

Hi I have just started at a new company that use an Avaya IP Office system. I need to make a few simple changes and create a few additional digital extensions. I have searched the Avaya website for admin guides on Avaya IP Office system, but have been unable to find anything. Can anybody...

Hi We prevously had soft keys displayed on the bottom of our phones when listening to voicemails, which enabled us to rewind and forward voicemails. I know this is possible using key 1 and key 3, but just wondered how we get the soft keys to display again? We are using Nortel 2004p2 IP...

Hi I have created the script below, which is designed so that if nobody is logged into the skillset the calls will forward to a blackberry number. I have also created Boolean entries in the script variables, so that we can remotely change the person on call. The IF statements below should...

Hi This is just a general enquiry to find out appoximately how long it takes to get IP licences from Avaya. We ordered licecnes over a month ago through our supplier and still waiting for the licences. Just wondering if you experience similar delays or if our supplier just takes forever...

Hi Can anyone advise me how to set a password on my extension number, so that only I can login to any other phone. At the moment the passwords are set to the same as the extension number and so anybody could just start using my extension number. Thank you

Hi I have just set up an ACD Agent IP Phone for the first time. As normal, I have to pick the handset up to login using key 0, however when I put the handset down it logs me out again! Do you know if there is a setting I need to change to stop this from happening? Thank you DES IP2004 TN...

Hi I have setup a 2004p2 IP Phone and have entered some names & numbers into my personal directory. However when I receive calls from these numbers, it does not display the names. I have compared the settings with another 3904 phone which does work, but I can't see any relevant differences...

Hi Can someone please tell me what setting I need to look at, to find out how many times a phone will ring, before it is diverted to voicemail? Thank you

Hi We have just setup our first few IP phones (2004p2) and we are just looking at the configuration. Can someone please advise how I enable the Personal Directory and Call Logging features, as they don't seem to be available on the phones. Do I need to add something to the CLS on the phone to...