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I have what I think is simple question. Out of the box now IP Office systems are in basic mode whih has ver basic programming ability. IT gives the option to leave in basic or go to standard and at the time I left it as basic. I am wokring on project now that will require standard mode...

I have an IP 500 v2 running 8.1(63) I have incomming call route setup so at night it hits hunt group 225 (Night) set to sequential, with one phantom user setup 220 Forward Night. This user has forward unconditional set with shortcode *60. Short code *60 is set to *60 (external number) dial...

Ok I have one phone that will not ring to vmail. It worked before the office remodel which they just took out the phones did remodel then put phones back in. Now this ext just rings and rings and rings and wont go to voicemail. I can press the message button and the box is there and active...

I have moved the cards to a different slot in the definity cabinet. Duplicated the extensions off a working one. Tested the amphenol and patch panel on another analog card and slot a TN793 and every port works so I know the cable and panel are good. But every 746 I test ports 5 6 7 8 and down...

I have a CM system 5.2. I looked up the matrix on Avayas web site to see if a TN2302 should work on my system or not. The 2302 is HV 3 and this is the line provided by the matrix for CM 5.2 FW Vintage HV 0-3: 94 HV 11+: 121 I read this as 0-3 shoud work and 11+ works. Does this also mean...

I have an S8300D with CM 5.1 software. The onboard AIW runs just fine but if I click to upgrade the wizard I get Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request. I have tried two different versions of the AIW off of...

I just got an S3210 in running the above software. I was able to get logged in and access the menu. I dont see any options to default the system out. I would like to remove all programming from the previous user and just get it back to defaults. Is there an option in the menu that will do...

I currently have a DHCP option 128 setup with the follwoing setting. Nortel-i2004-A,192.168.42.1:1719,1,5. To try to get my 1140e's to register but they say they can not locate the Server. Is my option not setup correclty?? Thanks in advance to any advice ACA - IP Office Implement

In which version of Comm Manger did they add support for Nortel phones? Would like to get my system updated at some point so I can add the ability to test Nortel equipment. Thank you. ACA - IP Office Implement

Is there a page that lists all the IP 500 licenses and what each is needed for? I would like to review a list of all licenses so that as clients need new features I can reference which licenses will be needed. Thanks ACA - IP Office Implement

I am reading an avaya one x troubleshooting doc to get some phones defaulted out. the procedure is out lined as follows. Reset a Quick Edition Telephone 1. Remove power from the device. 2. Apply power to the device and press and hold the OPTIONS button. The device will reboot. 3. Continue to...

Having an issue with a 7937 conference phone. Trying to test conference calling on it. I dial one phone, press conference dial the 2nd phone then when i press conference to join them together it says no conference bridge. Any thoughts on something im missing? ACA - IP Office Implement

I have an IP Office 500 running 6.0 software. I have tried to install a combo card for testing. Its a Combo card atm4 with daughter trunk board. SO its 6 digital, 4 analog trunks, 2 analog phones. When I boot up the system I get a red light on it and system status says Installed hardware is...

I ran a DTE reset on an IP406 and then upgraded it to 3.2 firmware. THe unit boots I can log into it change programming, plug a digital set in and it gets tone and can make calls however the light on the front is still red. Not sure why its red if the system appears to be in full working...

I have a S8720 that was returned to us and appears to have the default password changed. Is there any way for me to backdoor into this or factory default it without the current password so that I can test this unit to confirm if there is anything wrong with it? ACA - IP Office Implement

I have a G450 where the power LED is blinking. All I can find in the manual is that this is a power problem. I tried a new power supply and same thing. When the system boots up and i do a show voltages it shows status of the power supply as OK. Is there something wrong with the main board or...

Have an issue where my IP office after upgrading 8 phones or so, when i plug new ones in it stops upgrading them. So the 9th phone after plugging in just boots up and doesnt get firmware. If i reboot the IP Office then as it comes up any of the phones that didnt get firmware will now start to...

Is there a way to activate the MWI light to test that it works? Looking through the feature access codes and not seeing anything that looks like it will be what I want. S8500 com manager server is what Im using. Thanks. ACA - IP Office Implement

It appears these are centrex line phones. Does any one have a suggestion of a centrex generator that I can pick up in order to test these sets? ACA - IP Office Implement

I see there is a power port on the bottom but I can not find documentation any where that describes what power this requires. I have my 34D plugged in through the ca24 and it operates fine but none of the buttons on the 24 work and Im going to assume because it needs a power source. Any one...