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We have a component (2 part potting compound) that comes in 200ml cartridges. In Item master we have it listed as purchased as EA and we Stock, Sell and Manufacture in ML. For purchasing we have the Stock Ratio Conversion as 200. So when we order 100 Cartridges, QOH should be 20,000ML. On...

Hopefully I can explain this correctly. Let's say that Macola is showing that a component is allocated, how can I find out which work order/product that item is allocated to?

We have a feature set-up with our service provider to forward our main line to our sister location after hours so that they can be answered by a voicemail/answering machine. In order to activate the feature we have to grab the desired line directly on one of the 2 operator consoles (MLX-20L)...

First we are running Macola 7.6.300c MS SQL. Here is the situation: We get a sales order for Item X. Item X is a non-stocked set/kit containing items A & B. Item A is a stocked Finished Good. Item B is another non-stocked set/kit containing Items C & D Items C and D are stocked items. We...

We have a BOM set up for a kit (Item A). This kit has 2 components (Item B and Item C). We have Item A set up a non-stocked but controlled. We create a sales/work order for Item A which will create a pick list to pull Items B and C to ship. When we process the Invoice, the Inventory Quantity...

We are have in issue with Items missing from Production Work Orders. It is usually with "new" items. The items are on the Bill of Materials, but when the run a work order to do a build, the new items are missing from the work order so they are not pulling the parts. What is causing this and...

We occasionally have an issue where we run a pick ticket and it will state that "All Line Items Picked" even though the item is a parent with a BOM. I am wonder why it does this and how can we correct it? Here is an example that the does this: Item Number: 82-52-002 Item Description: XXXX...

We have a Legend 7.0, we don't have an AA (nor plan on adding this feature). We have a issue that has sprung up recently due to personnel changes. We have 2 people who along with other duties are responsible for answering the phone. One works from home on Mondays and will work from home full...

Our system is currently on the 3-digit Numbering Plan. We currently have 60 extensions in our system (16 Digital and 34 Analog). I plan on adding an expansion cabinet. When I do I want to re-arrange the modules and add more Digital Lines. I know that if I re-arrange the modules I will have...

We have a Merlin Legend 7.0 PBX. We don't have voice mail or an automated attendant. It is also company policy to not do a cold transfer (unannounced transfer). So if the person is not at there desk, the receptionist puts the call on hold, picks up the loudspeaker and tells the person to pick...

We have a Merlin Legend R7 with the following modules: 2 - 408 MLX GL/LS 2 - 016 with Ring Generator 1 - 012 with Ring Generator A couple of weeks ago we had a brown out and since then (well we at least noticed the problem at that time) the 016 modules won't ring a phone with a mechanical...

I have another interesting question. When I connect a MLX-16DP phone to our Legend PBX, the PBX recognizes it as a MLX-28. The other types of digital phones (MLX-10 and MLX-20L) are recognized properly. Any ideas as to why this is and if it can be corrected?

If I swap a 408 GS/LS MLX with a 408 GS/LS-ID MLX (or vice versa), what do I need to do for the system to recognize the new board properly?

We have have a Merlin Legend R7.0 and have Night Service button on the main operator console (x100). When Night Service is enabled it forwards to a phantom extension (x200) which is a night ringer so anyone in the building can answer the incoming calls. We've recently added a 2nd Operator...

We have a Night Service Issue when there are multiple incoming calls simultaneously. Here is our set up: Merlin Legend R7 Night Ring is ext. 200 which is several ringers around the building. Extensions 100 (Operator Console) and 200 are in the Night Service Group. When Night Service is on and...

I have a legend R7 V9.0. How do I update it to V14.2?

I have an odd question about Leaving Messages on an MLX Display phone. This is not a voice mail question, but a phone message question. We've had our MLX phones installed for a little over a week now and since yesterday my phone has been receiving messages about 6 times/day. The messages come...

We have a Merlin Legend R7 with the following modules: Slot 1: 408 GS/LS-MLX Slot 2: 016 w/ Ring Generator Slot 3: 016 w/ Ring Generator Slot 4: 012 w/ Ring Generator Slot 5: 800 GS/LS We only have 4 incoming lines so the only device on the 800 Module is the Loudspeaker. We have ordered a...

We have recently installed a Merlin Legend R7 at our workplace. We don't have an Auto Attendant of Voice mail. I am checking to see if I have Night Service with Time Control set up correctly. I want Night Service to turn on automatically at 4:30 and have the receptionist manually turn it off...