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Is there any way to hide the Prime DN of a set. At the front desk we have already added ddgd & namd so that when calling the extension doesnt display but we also wanted to not display the number on the set if possible. I can not change it in "Change featue lable key: Thanks Phil

I am unable to complete a call to a specific number if my name or anything is assigned in the CPND of the phone. The carrier shows a leading "?" in the name field. Earthlink. If the name is "outed" on the extension the call completes. I've traced the call and I am not inserting the"?". If i...

I was informed that there is a way within Callpilot that the end user can request to have the password reset automatically. I know there are third party applications that can do this today but is this feature now directly embedded into CP? And how does it work if so. Thanks Phil

Is there any way to remotely check the VLAN of a 1100 or 1200 series phone? Currently on Cs1k 7.5 Tank in advance Phil

We are in the process of migrating to 1200 series IP phones for the entire campus. We have a few dozen locations that have digital alerter boards, for horns in the loud areas. I have been told that I can either leave the digital set in place, not happy with this option, or migrate to IP and...

I have a customer that has deleted a voice mail but they did not verify the date and time information. I know I can not restore the message but is there any way to check logs from with CPand check the history of a specific mailbox? Thanks Phil

I am getting an error when creating a new app in CP application builder. I am on version 5.01.01.02 The error states "The systems could not load the application from the server. Pleace check the connection to the server and try again. I get this from you desktop and I took a lapop diection to...

We are experienceing an issue with 1140 ip phones. Over the past few weeks we have had 7-10 phone become hot to the touch start to squelch and then die. We were thinking that is may be a power issue from the switch be we have not seen any supporting information on the subject. This may be the...

I have some training money that needs to be spent. We are currently a multi swicth (81 & 11) house, when finished merging to one cs1k. I have my "nortel" certs already but was wondering what courses people are taking next. Systems/session manager, Cs1K intergrations to Aura? Thx Phil

Hello Forum, I have telephone locations with multiple line appearances on a device. The key 1 and above may not be at the same physical locations as the key 0 device. We are trying to hammer down 911 information throughout the facility and we are concerned if someone dials 911, NOT from key 0...

I have a situation where a customer has a second DN on all phones. What whould happpen if they pickup up the second DN and dialed 911. with it display the key 0 of the set or the accessed keys DN? Thanks Phil

I have two 1535 connceted to the MCS5100, they both register back to the mcs fine. I can make a call from both outside the system, but if I 4 digit dial to any set on the network I get ring back, after the party answers. 1. dial 3260 from video phone 2. lift handset on 3260...dead air 3...

Has anyone setup a 1535 on the MCS5.1k? Need some help with this. I am able to ping the devices across the network but they are not registering. Is there somewhere i need to associate the IP address with the set in the MCS programming? thx Phil

I have setup a mail box for an application that I need. I would like the application to work like this…The caller needs to hear the personal verification, greeting of the mailbox and not have the ability to leave a message. The personal verification and greeting needs to always play. I am...

I need some help performing a backup of the MCS5100. I understand there is a raid in the unit but I would like to backup the data off to another medium. Any help would be helpful. THX Phil

I have a customer who is movining onto our property. We generally provide telephone service for the majority of customers, but this his customer is bringing there own system with them...no big deal. We do reguire all customers on property to transfer all 911 calls to our local PSAP. I know...

I would like a copy of my conference call saved as a WAV file and emailed to me when the conference completes. I press *9 to start the recording of the call but once tha conference completes I never get the file. Is there a setting that i am not looking into? Thanks Phil

What is the current version of callpilot reporter and how do I determine what verison I have? THX Phil

I have an app programmed when you depress 2 it transfers to a toll free number. But when I press 2 I am prompted with a message "your call can not be completed at this time please try again later" I then changed the transfer block to call out to my cell phone and pressed option 2 again. The...

Can I email a mobile device letting the user know there is a new voice mail message waiting for them without using a desktop messaging license? I would like this on a normal voice mail box. Some of my users would like this feature but I don't want to burn my licenses. Thx Phil