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I have a phone that if called from another extension will FNA and HUNT to voicemail, but if a caller calls our switchboard operator and then they transfer to the extension it just rings and rings. I have checked the HUNT and FNA and they are both set to the correct Vmail DN, I have checked the...

All of a sudden one of our remote branch office Option 11's cannot establish a D-Channel connection to our Main Office CS1000 via a Cisco PRI. This has worked fine ever since I started working here 5 years ago but all of a sudden on Thursday its failed. I have replaced the DTI card in the...

I am currently in the process of integrating a Cisco solution in with our existing Nortel environment. We have an Opt61 CS1000 Nortel with a PRI to a Cisco Voice Router to link the two systems. I am trying to figure out what type of signaling to use between the two. When we used NI2 we were...

Anyone ever had issues with transferring calls from a switchboard to a CDN that is tied to a Contact Center Application not working? Whenever our switchboard operators transfer a caller to 73389 which is the CDN for our service department the call just rings and rings. When I call from my...

I have written a script for our service department in which there are three skillsets with one agent that is a priority one in each. Each agent is a priority two for the other 2 skillsets. Agent 1 Field Service - Priority 1 Shop Service - Priority 2 Truck Service - Priority 3 Agent 2...

Thursday, April 30, 2009 12:23:57 AM 41655 Minor Time Server [0] Too many time adjustments have been performed. 2 Wednesday, April 29, 2009 2:57:02 PM 55703 Minor IVF-SR Messaging [9,] System error occurred when transferring call. SLEE error 0. AppID = . 3 Wednesday, April 29, 2009 2:01:43...

I am needing help and our vendor doesnt seem to know what to do. We are running CallPilot on Server Release 03.03.06 with CallPilot Manager 05.00.41.57. The last few days I have noticed that when I dial our CP Access DN # of 71700 the call connects but callpilot does not answer. I just get...

I am needing to know what two digits on a phone display mean. We have a central office CS1000 that hosts our CallPilot server. At one of our remote branches we have an option 11 that is connected to the main office via PRI. The branch has a local number that customers call and it is hard...

Is there an easy way to tell if I have SIP enabled on our PBX? We are testing VoIP calling with an Iphone App that says it can connect to our PBX. We have an option 11 that we have upgraded to a CS1000 in order to have 1140E VoIP phones. We also have Spectralink WVoLAN phones that connect via...

We have multiple sites that with Nortel 1140E phones that connect to a BCM50. The phones register to the BCM which points them back to our main call server in the Corporate Office. The analog lines that are attached to the BCM are set to forward to an SDN to a callpilot auto attendant here at...

We have our local telephone lines connected to our BCM/SRG50 at one of our remote branches. I have set these lines to forward to an ACDN which is NCFW to a SDN for CallPilot Auto-Attendant. We only use the BCM50 as a Survivable Remote. I need to know if there is a way to have the SRG route to...

I am trying to configure new 1140e's and when I press the four soft keys to get into the manual config it is asking for an admin password. Usually I enter color*set and then press the down arrow. This prompt is different it has 4 asteriks already showing and it does not give me the option to...

I am relatively new to Call Pilot management, but we are having issues with voicemail calls cutting in and out. We have checked our QoS settings until our Cisco vendor is blue in the face. I ran some tests last night and I have a few questions. Here is basic information about how our system...

Our network monitoring software is showing that the Https service is down on this device. Anyone know of anything I could do to fix this?

We are currently on Firmware Version 0625C39. I went into our signaling server > Ip Telephony > Software > Telephony Firmware, and under Latest Firmware Version for IP Phone 1140E i tsays 2.1B (0625C1B.bin) New Version Available. Under Local Firmware Version it says "Not Available". On our IP...

Very new to Cisco but our monitoring software is showing that the Https service is down on this device. Anyone know of anything I could do to fix this?

Anyone know what a SLEE problem is? Event Code: 55701 Severity Critical Description Internal error. Unexpected value. Impact Continuing with call and trying to avoid the problem if possible. If error is unavoidable, call will be disconnected and session will be terminated. Recovery Action...

What all can this be used for?

can someone walk me through doing a mailbox trace through the server

can someone walk me through doing a mailbox trace through the server?