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I have configured the following and it isn't playing the text to speech announcement for the unassigned number: NewCsAnnouncement and a Unassigned number range in Lync server GUI: number range: has one number for testing announcement service: Announcement FQDN Of Destination Server: that is...

I have an Extension Mobility user that works between two different sites...she needs to be included in the Call Pick Up group for bot sites. I have created a new Softkey Template to include "Other Pick Up" and assigned that to her UDP. Also added as the other Pick Up group and vice versa to...

907(1-5)XXXXXXXX dial tone is returned after the 3rd number is dialled - How can this be removed? the route pattern was put in by another support company before i started managing it. Customers complaining that 9074xxxxxxxx mobile numbers are barred, they are not.

have fault for 2 phone lines they are both Call Forwarding ALL Calls intermittantly without the users pressing the button.

an ACD agent recieves the following error message when logging into CCA: "An error occurred loading Personal Directory Database - Personal Directory will be disabled" - please advise where to locate to the MDB file to replace corrupt one.

I have set up a Hunt Group with diversion to a Voice Mail Box on all members absent and busy. The problem is that I need to set up an announcement for out of hours: I set up a hunt group with no members and diversion permitted then CDINI to a Subscriber mail box with answering on a Call...