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Hello all, I am really struggling with a re-installation of a Flash vmail. I installed the two ports (4 channels). However, I cannot get into it via F983. I keep getting inactive feature. In fact, I get this with all Feature codes used for vmail. When I dial the DN of the Vmail (241), I get...

Hi, Somewhat new to Norstar and wondering how I wire up a 4 port Norstar Flash. I thought i wire up two phoen ports on each jack, but didnt work. I installed one port on pins 2 & 3, and the other on pins 1 & 4. I did the same with the 2nd RJ11 jack for a total of 4 phone ports. Is this not...

Hi, I built a VLAN on a layer 3 switch port that matches the IP subnet scheme of the Avaya PBX (CM 5.2). From the Layer three switch i can ping all my devices on the PBX. However, I cannot setup my ASA to access the PBX's CLAN, or procr port. Is there something that needs to be done in the...

Hi, I have a G650 (CM 5.2) that has a 464 tT1 card. The PRI is connected to the Carrier and working. I have a G430 in the same equipment rack as the 650. I want to install a second PRI in the same trunk group as the first, but using a mm710 in the G430. The second PRI into the G430 shows...

Hi, I have an s8700, CM 5.2 with a remote (LSP) site in Bosten that cant send or receive faxes off their local PRI. I have local analog CO trunks (for backup)that I can termporarily point to the faxes and they then work. However, when I send faxes to the PRI's DID number, the fax machine...

Hi, I'm installing a couple 9630 phones and after looking through posts here modified my 46xxsetting.txt file to show features that I'd like on my soft keys. I set these as shown below as I would like Account, conference display, autodial, date/time, etc as the soft keys while in the idle...

I have a G250-BRI that we used to use for ISDN traffic. Can I re-deploy this for just the the two analog lines and analog trunk, therefore not use the BRI's at all? Thanks,

Hi, I installed a new PRI and when placing a local call (outside my home area code), I get a recording that says; "The number you have dialed is not a long distance call - Do not dial a 1 when placing this call". I have tried changing the route's PFX MRK to "0". I tried deleting the "1" as...

Hi, I have a 5.2 and set up a DID as an FNE to toggle ec500. When I dial the DID, I get no sound (dead air). However, it does activate my features. Is there something that I can program that gives me some sort of confirmation tone on my DID call? Thanks..

Hello.. I have a cm 5.2 430 in Chicago as well as a Nortel with Call Pilot. I have Avaya G350 in New York. A caller dials a New York number (212-555-6219), and routes to Call Pilot in Chicago which is QSIG connected to the AVAYA gateway in New York. If the caller presses 0, the CALL Pilot...

I was hoping someone can teach me how to connect our CM 5.2 to the corporate network. Right now the phone system stands alone and has the ip-interfaces as follows: Clan: 192.168.163.20 medpro: 192.168.163.21 Proc: 192.168.163.10 Our corporate network is 192.168.80.xx Can someone explain how...

Hello All, I recently integrated a G350, CM 4.0 with a Nortel Opt.11 with Callpilot. The Callpilot is my voicemail for both systems. Everything seems to work fine including Msg waiting lights on the Avaya phones. The problem is that when someone calls an Avaya extension and the call rolls...

Hi, I'm have an s8500, CM4.0. I have my primary CDR output going to a application in accounting. This format is set for "customized". I now need another output that goes to my recorder that requires a specific forat requested by the recording vendor. I set up the CDR2, and he says he sees...

Hello, OK.. I have a question regarding vectoring to skill levels. Suppose I Build a Vector. I can Queue this vector to skill level, (say 30) It asks priority level, like lo, med, hi, top. We then assign Agents one or more Skills. For each Skill, they also get a Preference Level. Now...

VECTOR DIRECTORY NUMBER Extension: 8100 Name: CENTER MAIN Vector Number: 30 Attendant Vectoring? n Meet-me Conferencing? n Allow VDN Override? n...

I have an older CM 2.0, with Avaya Call Center 5.0. I was asked if I can tag a call (with something like a 2 digit code) while on a call. This would tag this call as a possible sale; such as if I was on the call and I have a commitment from the customer, I can then press something like "01"...

Hello, I have a G3 Version 11, and Im'm trying to put some new professional recorded announcements onto a VAL board. These announcements are currently PCM, 16BPS, 44.1 khzs. When I convert the format on these files to CCITT A-Law, or CCITT Mu-Lw, they sounds like cr*p. I am using Microsoft...

Hello, I have a few 9600 phones on a G350 CM 4.0, and I set up a temporariy http server. However, I noticed if I shut down the HTTP server and reboot the phones, they dont come back up. Is there a setting that I can use to tell the phones to reboot to their last settings from the HTTP...

Hello, I have two systems that I am trying to connect with IP trunks. I have an older definity (rel 3), and a G350, CM 4.0. I set up the trunks and sig groups on both. When I dial the definity TAC from a definity phone, i get a 2nd dial tone and I am able to successfully call to a user on...

Hello, I have a s8700 cm5. We have an oubound dialer conntected to the PBX. THis dialer sends calls to the PBX and then the PBX routes them to two different carriers. I would like to be able to evenly distribute the calls between these two carriers. Can someone suggest the best way to do...