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Hi! Ive setup a sip trunk to use for twinned calls. Problem is, that all the diverted calls displays as UNKNOWN on the twinned mobile. The number of the caller is displayed in the FROM header, but the mobile just still displays UNKNOWN. I can see that DIVERSION actually displays the local...

Hi! I just upgraded to 8.1 on both my One-x portal and my IPO 500 v2. I wanted to test out the new FLARE application, but im having the issue that regardsless if i put in the ip address of my IPO or my One-x portal server, it just keeps saying SERVER UNREACHABLE. I cant seem to find a guide...

Hi! Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL http://localhost/CCRWebClient/Anonymous/Logon.aspx?ReturnUrl=%2fCCRWebClient%2fDefault.aspx and prompts me for username/password and language. At no point...

Hi Guys! I have a couple of sip lines, used mainly for twinning purposes. Problem is, when twinning using these trunks, the caller ID remaisn the number of the SIP trunk, it doesnt pass through who is calling. Im definately doin something wrong, because its across multiple providers. Heres a...

Hi! I am wondering if it is possible to make a button on my phone, that can enable/disable another users huntgroup membership. I want to be able to put my colleagues into the group when I go home and to take them out when i come back! Is that possible, and if yes, how?

We have a weird issue; since upgrading to ver 7, we get this problem a couple of times a day: Ping to the IPO rises from 1 msek to between 800-2000 msek! This lasts for about 3 minutes, before it reverts back again. Anyone have an idea about this issue? its enough to disconnect all our...

Hi! After upgrading to VMpro 7.0.19, we have a strange issue: Some of the voicemail emails keep coming 3 or 4 times in a row, same message. So if someone left me message at 4:40, ill get an email 4:30, 4:32 and maybe one again 5:10 its not always, but most of the times. Have tried 2 different...

Hi! I have a problem with the 9620L in VPN mode. It is gettings stuck on Building VPN Tunnel 5 sec. I have multiple 5610´s and 2 9640´s running on the same VPN router (cisco) and it works, with the exact same settings. What could be wrong? could it be a bug in the 9620? i have tried 2...

Im reading alot on the net about Tandberg and Avaya partnering up; has anyone got any info on whether the Avaya softphone in 6.1 is compatible with Tandberg, and is it possible to register a tandberg endpoint onto the IPO via sip? Cheers

Hi! 2 Questions: 1) It seems the Conferencing center will not be avaialble or compatible with ver 6. Does anyone know of any plans of it coming back, maybe as a part of One-x? 2) Can I change the conference Beep´s to another sound? doesn anyone know where this beep file is located or what...

Is 6.0 out today? If so, where?

Hey! Have successfully registred 2 Tandbergs as SIP extensions on my IPO 500. Telephone calls works fine. Video calls do not. Is this supported? Has anyone got it working? Have also tried with the newest X-Lite client with video support, but it doesnt work as well. Any ideas? can it even be...

Hey Guys! This has been nagging me for a while: I have one IPO500 with a couple hundred phones on it. On one of the sites, the phones are in a phone VLAN ID 11. Problem: When the POE switch reboots (or the building looses power), the phones delete the VLAN id 11. This results in a guy...

Hi! I have a customer who has asked if this feature is available on Avaya Vmpro: He want to be able to call a number from his mobile, get a speak from VMPRO Saying "Please dial the number now", dial the number he wants to dial, and hang up. The system would then call him back on his cellphone...

Hi! I have enabled Mobile Call control on a cuple of users. The use a SIP line to dial into, and they obviously get a dial tone. So far so good. But the the users (on his mobile) dials 060606060 (0 to get an outside line). I can then see in the manager that the Avaya dials 0660606060. If he...

Hi All! I have a IPO 500 with some sip lines configured. These lines work great, but after upgrading to 5.08, all my twinned calls going out of the SIP lines are dropped after 1:27. It works when i call the number directly though?? Example: A user is has ext 500 and is twinned to his mobile...

Hey! I have a customer who would like to be able to dial a short code, to enable and disable the "Hunt group calls eligible for mobile twinning" feature. I cant seem to find a shortcode for this, nor a FNE code. Does anybody know if its possible to do remotely? (Like from from a mobile...

I have a problem that is annoying me AND my customers. My voicemails erver ( a VMWARE XP PRO) is sometimes stalling the voicemail pro service. I have put in a script which restarts the service every night, but sometimes the service keeps stalling on "Stopping" or "Starting". If I dont restart...

Hey! I ahve made a queue on my Voicemail pro. After 3 minutes, the user goes to the "leave" part of the queue, and get a menu: "we are very busy, please press 1 to leave a message or continue to hold" 1 to leave a message works fine, but how do i get the caller back into the second queue...

Hello! I have a client with 5 IP phones connected to a ipo 500. Customer has a main number, going through a VMPRO module and into a huntgroup with all 5 users. Pretty straightforward. Customer want this: A button on each phone for out of hours redirection. Example; Someone calls the company...