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I have just upgraded from from 4.2 11 to 4.2 14 and when a caller call in and take a vmp option the call wish sent to the huntgroup and passed to callers phone number to all the phone in the hunt group. Now I just get VOICEMAIL displayed. Thank You for any suggestions.

Hello, I have been getting trouble call from customers with trouble that when they are calling into the system and get the vmpro attendant and press an option say 1 the vm pro attendant does not recognize the key press it just continues to play the message. The caller on the cell phone can hear...

We have upgraded from a system 75 to IP 500 unit. I have one feature that i cannot find that we had with the system75, When a caller called and the user was on the phone we heard a ring busy tone. Now we only hear a ring and the caller does not know if the user on the other end is one the phone...

I have two locations that are connected using the voip trunks. The voice quality is greate when calling between location when dailing from internal phones. I have configured the unit to direct operator calls to be directed over the voip trunks, to allow for only one operator for the two...

I have connected two remote 5610 ip phones up to the same ip 500 unit both are at customers homes with vpn created between then and the ip500. They work correctly when dialing from and calling to other phones. When they call each other the phone rings but they cannot hear each other. Does the ip...

I have been using a product from Multitech the mvp 800 and have 13 locations connecting via the internet allowing dialing between my locations. To allow this I direct the multitech unit to the external IP of the router at each end and then port foward the traffic into the Multi tech it been...

I have a customer with embeded voice mail up and running with an auto attendant added with menu optionc to foward the call to a hunt group. I now need to foward to a specfic voice mail box if the once the hunt group times out. Thanks You for any help

I have a Small Office 4 X 8 running 4.1 and have installed the embeded voice mail card in the system. I have unloaded the prompts and added an auto attendant to the system . When I route the incomming line to the AA it answers the line but does not say anything. If It access the AA I can record...

I have a user that need to monitor their employees call and would like to brreak in to a call and listen with out then knowing. Is there a feature to do this if so, could you give an example. thank you

I need to put two forward unconditional buttons on a single phone to forward all calls to two different numbers. How can i set the forward unconditional on feature to put another number in the forward to line? Thank You

I have two avay unit and using ip trunks I have linked then together so that I can have one operator to answer all teh calls for both locations. I have added the ability to page the both location from the one operator phone but now need to give her the ability to park a call on the remove...

I need to setup and ability in the ars table when a user dials a long distance number ask to area code 513 where the system will route the call over a ip trunk to another avay 406 system and then dial out locally on that unit. I currently have then setup to dail entension to extension between...

I need to create a short code will allow me to dial another location extension from one 406 v2 4.010 unit to another 406 v2 4.010 unit using a voip trunk. the extension at location a are 71500 to 71599 , and extensions at location b are 73000 to 73099. When dailing from location A I want to...

I have install 8 locations and now need to connect to unit together allow extension to extension dailing. I have setup the IP trunks and mirror the settings on both ends. I have setup a short code to identify the extension to rout ethe outgoing call 715xx to route to trunk 4 for example. When I...

I am running ip office 500 with a full 24 port pri. with normal used the calls flow well around 14 channels at high usage. We have added conferencing and when the system gets around 15 to 20 calling in and connected , I hear a long tone and Pri goes down causing all calls to be dropped. The PRI...

I have a Small Office Unit 4t 8a and have tried to upgrad to 4.0. I had to DTE the after the upgrade and then tried the DTE sofeware TFTP upload and it stopped at 80%. I have unloaded 40 and installed 3.2 and got the load to take. Should I be able to upgrade the unit? Thank You

I have a new install a 4.0 with a 16 port analog trunk unit. VMPRO installed. When a call coms in the user hears the auto attendant and if they hang up the voice mail pro does not disconnect the call. If the call is fowarded to an extension and answered the call is disconnected. I only get this...

I have replaced a system 75 ok I know yuo ask why, but I did. Oh well on the system 75 I had a remote access number that allowed me to use the dail into the system and then access outside lines and internal tie lines. What would be a good configuration on the IP office for this ability. thank You

I have ip office 500 and vmpro when a caller is transferd to an extension they here the ringing until the call is answered. If they are routed through the auto attendent it is placed on hold and the caller hears the moh. How can I get it to ring? Thank You

I have remote extension setup to use the Multitech units I already have . If the call is created dialing the extension directly the cal goes through and disconnects when hung up. If the call goes throught the auto attendent is is not dropped and must be disconnected using the system statis...