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  • Users: Ratti3
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  1. Ratti3

    ACD How to monitor Busy Status

    Hi, Just wondering if its possible to see if an agent thats logged in has set their phone to "Make Busy" without looking over their shoulder. I know you can check to see if they are logged in by using the feature code but it does not show "Make Busy" status. Also looked at the Attendant...
  2. Ratti3

    Call Forward to External Number

    Hi, I have a problem when I try to set up forward (Follow ME, Busy, Ringing etc). I have it set to forward to a mobile, when you dial the extension internally it forwards to a mobile. but if you call from outside it does no forward, you dont even hear a ringing, just hangs up. I've set the...
  3. Ratti3

    5340 Boot Problems

    Hi, I have 2 Mitel 5340 that are stuck at "DHCP: Discovery", I have a third 5340 that works fine. I have tried resetting the device manually, tried setting ip address manually and also tried a PING test and that fails. I've got an MX Controller running 7.1.5.13, a POE switch with VLAN, the...

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