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thread1546-1495602 Anyone ever find a solution for this?

What do people use for MOH, I come from the Nortel BCM world, so I just import a wav file. Now I have 30 locations i am puting ShoreTel in, and cant find a good solution, it woul dbe nice to be able to remotely change the music if I need to. I have one that I tried so far, but you have to have a...

Hello, I am using the stock basic workgroups on my shoretel system. I am about to roll this out to several small locations, all for the same company that I work for. there will be 12 or so workgroups. My concern is with the reporting, has anyone used additional software to give different access...

Hello, We just purchased a shoretel phone system, we are going to phase out an old nortel option 11. In the mean time, I have them connected via a PRI. The trouble I am having, is when a Shortel phone, talks to a Nortel phone, the volume is quiet. The Nortel user has to turn the volume all the...

Hello, I dont know if this is an alowed post... Is anyone on here a Vendor in the Baltimore area, that I could hire to go to a site I have there. I work out of an office in Michigan, and need help in Baltimore. So far I snet the site a hard drive, its a 200 runing 4.0. Lights just blink...

Hello, I am trying to figure out how to assign a key to be the prime line for outgoing calls on a phone. System is Nortel option 11, currently key 0 on the set is first choice. I want the set to pick key 14. I made a change to LPK, it can now pick up ringing calls on key 14, but we want it to...

Nortel Option 11... Is there a way to make my dchanel receive caller ID name, but not send name. I was working with a vendor on a t-1 switch over (changed providers) and now when we send name to them, the outbound call gets rejected, when the vendor toggles off whatever makes caller ID work, we...

I am trying to follow ghtrout's FAQ, on BARS, but am getting hung up. I have a phone number of 1 269 967 XXXX that wont go out the correct rout, it goes out my local t-1 and gets rejected, it is a long distace call. I have another number of 1 269 964 XXXX that goes to the same town. it works...

I have a modular ICS with 6.0 software, and a flash 4 voice mail. I have an auto attendant with a CCR tree that gives people options to call out to cell phones. Press 1 for Jons cell phone 2 for ... and so on. I have out dial set to use pool 1. When I program the ICS I have pool A, B C ect as...

I have a pint to point t-1 between to sites both with option 11's. Right now the t-1 firts goes to an addtran device that splits some chanels off that used to be used for data. I dont want those deivices in the mix anymore. Can I just take the t-1 from the addtran on both ends and connect them...

does anyone know of a report that can be generated to show mailboxes with messages older than x. I want to find how many users have messages dating back more than 2 weeks. I do have callpilot reporter installed and working.

this thread is my exact question thread1553-1304209, it doesnt seem to be answered, I to want to report on specific groups, like a help desk application.

Does anyone know how to make a BCM think it hasnt sent its CDR information. I have it set to push daily, and NOT to delete files after transfer. now I want to send all the files again, but it only sends the latest data. there must be a flag some where that says start sending files from here. any...

Any one know how to correct this error. It is a BCM 50 r2, CCR has been running fine for a while, I have rebooted reporting server, it didn't help.

Is there any way to tell Desktop messaging to use less bandwidth? I have several remote sites with VPN tunnels back to the main site where call pilot resides. When I visit any of them and use my desktop messaging, my messages play slow, it buffers a little then plays a little then buffers some...

How do you change the time that a call is parked before it rings back to the phone that parked it. I have an option 11, I used keyword search in the forum and cant find the answer.

I have a problem with 2 different BCM 50’s, both are r2. The problem is when I launch callpilot manager I get an error that says “A network problem was encountered. Please check your network settings.” I get the same error from different computers that I try from, I have 24 of these systems out...

Is there a way on a BCM 3.7 to monitor an outside call from a phone othere than the one the call originated on. I dont have ACD on this system.