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  • Users: ashtilman
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  1. ashtilman

    witness cscm and quality integration

    hi, We have setup in our enviroment the witness contact store solution integrated to the AVAYA CM4 and witness quality 7.7. contact store is working and recording all types of calls except of quality. in the contact store administration under the quality administration we have to setup the...
  2. ashtilman

    Error when trying to access evaluation

    hi, We have an installation of wintess qm 7.7 (the avaya boundle). after login into the main QM screen we try to access the evaluation part of the system and we get the follwoing error:"an internal business logic error has occurred. please contact your system administrator. ERR-10410" both...
  3. ashtilman

    Witness and Avaya installation

    hi, We have a problem in an AVAYA S8700 enviroment with witness contactstore. there is a connection between the contactstore server and the avaya aes server and cm (in the contact store web page we can see that the link is "up). the problem is that the extensions we configured to "call...

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