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I have a 2420 phone when pluged in displays "No applictation firmware" "Phone Features not Avaiable, Definity Denied Download" I havent seen this before is this a bad phone. It is correctly programmed and was copied from another 2420 phone. Thanks

We have recently purchased an Avaya S8700 Switch and are about to meet with several Avaya BP's to choose a Maintenance Service Provider. Are all the MSP agreements pretty standard? Is there any questions, coverage or extras I should make sure are included in the maintenance? Thanks!

G3v13 Below Vector Step #4 routes to extension 1411 which is bridged on several phones. Question: If the call is not answered after X- amount of rings, is there a way to redirect that call to a different number? I placed a coverage path on 1411 and set it to 4 rings, but the call does not...

G3V13 I am trying to swap out circuit packs but when I try removing one it says "must remove translation on board before changing circuit packs"? Not sure how to remove the translations.. THANKS

G3V13 We have a ARD ring down circuit that was just installed by our CO between 2 of our offices. Objective: To place a button of this ARD circuit on my company's traders deskphone so they can call remote trader/s at the other office. The same ARD circuit works fine for straight analog phone...

G3V13 How do you change of time of day routing? We have an Console that coverages to Voicemail at 6:15PM and i want to change it to 3:00pm on Fridays Only. THANKS

G3V13 Is there a vector step command that allows the call to route to a coverage path? I am trying to route to the attendant. COVERAGE PATH Coverage Path Number: 37 Hunt after Coverage? n...

Currently our main number is in a hunt group that just rings at the console and we don’t use Holiday tables but we want to place a one on our companies main number. Are these the correct steps? • Create a Holiday table with the dates • Create a VDN with our main number • Create a Vector with...

G3V13 When using the Find and Replace function on our ASA a number was inverted and we just lost 125 of our company call paths. Is their a way to see how the paths were routed or is the information lost? THANKS- UUGHHH

G3-V13 We have a phone that when someone calls internally, the phone automatically goes to speaker phone. Auto answer is set to no? Is there another feature I am overlooking? THANKS

We have a G3-V13 and I am adding a new hunt group UCD-MIA, the problem is that only one agent can be logged into the queue. Any other agent that tries to login gets a fast busy as soon as they enter their agent id and password? Any advice or direction? THANKS

G3xV13 Issue: I want to have the call go back into the queue when not answered by an agent after 3 rings. The group type is USD-MIA Question: Where is the queue redirect on no answer administered? THANKS

We have a G3xV13 and I am trying to add a unrestricted LD route pattern but its it keeps saying LDS feature for CBC trunk groups only. What is a CBC trunk group amd is this a feature that is administered on the trunk group page? THANKS

G3V13-I have a phone that fast busy’s whenever you try and dial any number. The problem is we don’t have maintenance permissions so I can’t busy out and release the station. • I have status the phone and it shows in service/on hook. • The phone is ported and I tried to remove the station...

We have G3V13- Does anyone know the name of feature access code that will allow you to display the extension currently ported in a phone. Currently we have to call the operator to find out what ext. is on a phone and I have used this feature on our other switches and want to add it to this...

We have recently upgraded from a G3R to a S8720-013-01.2.632.1 and I need to busy-out and release a station but when I type the busy-out command the only option given is MIS. Is the busy-out release feature not used on the S8700 switches? Thanks

We have S8720-013-01.2.632.1 I want to schedule a back up on our S8700 servers but not sure what is the difference in Specified Data Sets or a Full Back Up? Is one recommend over the other? THANKS

In setting up a hunt group that is set to UCD-MIA,how can the call be redirected back to the other stations in the hunt group if a call is not answered. Whats happening is if a person is not at their desk and they are next in line to get a call the call will ring no answer and instead needs to...

G3V13 Issue: We have a hunt group that is set to UCD-MIA however if the next person in line to take a call is not at their desk it will simply ring and ring. Question: In a terminal hunt group how is Call Forward-Follow Me activated, so if someone is not at their desk the call is bypassed and...

S8720-013-01.2.632.1 Our time on our phones need to match our computers but I was told if synchronization with an external time source is enabled, do not use the time/date page to adjust the time after the server is in operation. (Time changes greater than 15 minutes will disrupt the...