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Hello all I have a law firm client that has a BCM50 that wants to use the call timer feature to bill their respective clients for phone consultation. Does anyone know the proper programming to set up the solution? They currently have a cloud based CMS for their client case files. Would like to...

I have a law firm that has a BCM50 rel 6 and they wish to extract the time information (date and time with caller ID if possible) for the purpose of integrating the phone system to the billing platform. Does anyone know how to extract the information (SMDR information I assume) to software so...

Hello all Is it possible to create a note box or lob box so that an entry on a form is date and time stamped every time there is an addition to the record? I am tracking dial tone at different locations and would like to add notes to the record every time a change is made starting with the...

Hello All I am new to IPOffice and have received a work order to connect dial tone, 4 lines, to an IPOffice that is already configured but just needs the dial tone connected. I am looking for some assitance in completed what I think is a simple straight forward task, however I just want to...

Hello All Hope everyone is doing well in these hectic times!!! I have a client that has a CICS with an expansion card in it so the total DN's is 24. However 2 are used for the CallPilot. I needed to add a person to the office phone system as they already have 22 DN occupied and the client is not...

Hello Is there any one who has experience with Toshiba phone systems? I have an third party IVR that is not answering after a power bump but the phone system continues to work. I think it could be programming on the ports that answer for the IVR but not sure Any assistance is greatly...

I just installed a refurbished Callpilot 100 which was originally configured with 2 digit DN's, I need it to be 3 digits. Is there an easy way to change this or do I have to restart the unit again?? Thanks in advance for any suggestions 73's Datajockey123 (Dan)

Hello all Can I get some assistance on how to add the CallPiolt manager to a client computer. Want to allow them access to changing the announcements on the AA as the seasons change I the clients business. In advance I want to thank anyone who has suggestions As well, for my Canadian friends...

Hello all I trust everyone is making an attempt at staying safe during these odd times we are currently in. I have a BCM50 that was originally setup with French as the operating language. I need it to be English. If I do a system **STARTUP will that cause me to loose all the patch work that I...

Hello all, hope everyone is staying safe and staying healthy!!!! I have a client that is a small car dealership and they have certain extensions that appear in two hunt groups Service and Parts. What they are asking is for the Service Hunt Group to ring one way and the Parts Hunt Group to have a...

Hello all Can I get the process again for the call forwarding of an extension to a cell number? I have a client that wants to call forward the inbound call when it arrives at the extension through the AA to a cell number. There is a different cell number for each extension, with 8 people in the...

Hello all I need some extensive background information on how Centrix lines work and how they are handled by the CO switch (DMS 500) at the providers end. I have a client that has an ongoing 'toll fraud' issue and the billing information supplied to us by the service provider doesn't add up/...

Hello all, hope everyone is staying safe and healthy during this COVID19 pandemic!! I have a client that has a Panasonic KX TVM50 phone system and has a request for all extension to ring. With reduced staff he would like to hear the phone ring everywhere. I am assuming the line appearances need...

Hello all I have a client that has a BCM50 with one expansion cabinet in the solution. They have a message on hold solution but when the IVR puts a call on hold the caller can barely hear the message if at all. I have traced the 'moh' from the bix field to the BCM and I get great volume and...

Hello All I upgraded a MICS to 7.1 (with a complete system startup) and I didnt take the page codes down for the different zones. I am trying to get the feature codes for individual zones to be programmed in at reception but it isn't going well. I can have the receptionist page sets and then...

Hello all... Happy new year and the best for everyone in 2020 I have a client that has a BCM50 with a expansion cabinet that is refurbished. It currently has 4 digit DN's but I want to take it to default so that through BEM I have 3 digit DN's starting at 221. Of course I don't want to loose any...

Afternoon everyone I have a client that has a MICS with a Valcom 2006A Paging unit with 4 zones. In the Sales department they can page using the horns by doing the "F60 (General Page) spkr, all" and the page is heard. However when they try to have a single button programmed to do the same...

Hello All I am trying to install a FLASH 2 port at a clients place of business. They currently have a CICS 2.0 Standard software for a KSU. I have been able to activate the 980-989 codes alright but when I use "F983" it comes up with PSWD; I put in the default 120000 and it drops me to Exit. If...

Hello everyone I have a client that has a BCM with an error code of 11504 and is not allowing any inbound or outbound calls Log errors are being logged at about 100 every 10 seconds Any ideas on a) why and b) resolution? Regards Datajockey123

Hello all I have a client that I have installed a "Door Phone" on to their system; it is being used at a dock for resort clients to call for assistance with fuel and getting boats, etc. The door phone died over the winter due to weather issues I believe. I replaced the unit with an identical...