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Hi guys, I have loaded SP10 in my ESS 6.0.1 and all LSP 6.0.1 sites. My main is on 6.0.1 SP1. Is it safe to failover to ESS while upgrading the main to SP10?

Hi Guys, Is there a way how to change the call appearance on the new 96x1 phones from extension number being shown by default to customized label that a user wants? I have 450 stations to change, can we possibly do it 46xx settings file?

Hi i have a customer who will migrate from CM4 to CM6. My customer is currently using the old Call Master IV and V. Some functionality like login, logout, aux button when you program on the call masters can have a GREEN LED status on the side once it is pressed and it will NOT go out. But on...

Hi Guys, I'm trying to design a solution that will migrate my customer from a traditional H323 stations to SIP. I have smgr, asm, cm and aes in place. I havent done the final BOM yet and its still on the drawing board. I'm not so sure if the call recording of verint (using TSAPI and DMCC via...

Hi Guys, I'm trying to design a solution that will migrate my customer from a traditional H323 stations to SIP. I have smgr, asm, cm and aes in place. I havent done the final BOM yet and its still on the drawing board. I'm not so sure if the call recording of verint (using TSAPI and DMCC via...

My current setup is: CM5.2.1 <------> ASM 6.1 <------> MM5.2 I have station A, B, C, D (9620, 9640 and 4620) each station has a cov path 10 (after 2 ring go to voicemail hunt) If I call either B, C or D using station A when when go to cover and MM answers its always saying sorry cannot...

I have station A B and C. Station B is bridged to station A. Station C calls Station A, and at the same time B will ring aswell because of the bridged alerting enabled. Station A is busy and doesnt want to answer the call, Station B pick-up the handset and automatically answers the bridged...

Hi Guys, Just want to ask if we can do bar users in doing a call-fwd on international numbers but local country (mobile, landline or ext-to-ext) are allowed. CM 5.2

Hi Guys, Just want to ask about usage of timeslot per call. I have 2 scenarios: 1. Mobile phone calling a DID extension inside the PBX - How many timeslot being used? - (Trunk inside PBX is ISDN) 2. Extension to extension call - How many time slot being used if: a. Analog to IP b...

Hi Guys, i would like to seek your advise on how to simply queue to 2nd skill better IF the EWT is more than 240 mins? I'm targeting a medium and high call volume and my vector steps are as follows: display vector 166 Page 1 of 6...

i am trying to set up ifconfig in solaris unix but when i do ls -l /etc/hosts it shows: lrwxrwxrwx 1 root root 12 jul 28 04:27 /etc/hosts -> ./inet/hosts what does this mean? is it appending or redirecting info of /etc/hosts to ./inet/hosts? i tried cat to ./inet/hosts but says no record...

i tried cahnging my solaris system mode from multi usermode to single usermode using command init -S. when it reboots, it shows successful that it has been change to single user mode but computer tells me about control-d, login as remote user, then advised me to choose y or n to open window...

Hi guys, im new here, pardon me if i will ask a lot, note that I have sun sparc t5120 server and solaris 10, r15 cms and r15 supervisor... I am studying on my own, iv tried researching on avaya website but im having difficulty, hope you can help me.. Questions are: 1. How can i set up a...

hi guys, just a newbie in CMS, anyone can share how to?

Anyone tried installing this? I have 2 CDs of CM6 and VSP. I already loaded the System Platform Software but not so sure how to proceed and use the CM6 CD. Everytime I click "Virtual Machine Management/Solution Template" and select source "SP CD/DVD" for some reason it says something like...

hi guys, its my first time to use this command, any idea how to do it? Whats the algoith behind it? what to change in CM? add/change or what? Please help.

Need your opinion on this scenario: we have 3 sites, main S87xx/G650, ESS S87xx/G650, and 5 LSP S8500/G450 sites. Let say my main is down for 5 days already, they want the LSP to kick-in first, (let say the LSP is already alive for 5 days already) and for some reason, they want to swing to ESS...

Hi Guys, Our scenario is like this (actually we are still on a planning stage) Main Site: S8500-G450 - CM5.2.1 AES - 5.2.1 - TSAPI for Verint recording for a few phones Remote S8300-G450 - CM5.2.1 Question: Can i bring up the CTI link and Switch connections on the AES if CM is in LSP...

Any one knows how to enable this feature and what does it do?

i came across on to this warning, while configure my processor channels to link to a survivable CMS. Anyone knows where to look onto this error so that i can increase the mentioned license?