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Upgraded BCM400 over the weekend, seemed to go without a hitch. Came back this morning, didn't know they had desktop messaging. People are getting error messages saying "invalid credentials", and are having problems faxing?

I have a 2 cabinet 11. One of the TMDI cards is a point to point that customer uses to access their voicemail which is in another state. Intermittently, they are saying that this circuit goes down. I see the controller light is in red on the card, which is loop 1. The clock is tracking on 2 with...

I have routing services turned on and on my control set the secretary sees "Services On" is there a way to remove the banner and get back to time and date?

I installed an additional PRI into an 81C, in CPU 1, group 0. If I make a call off of a set in group 0, the call will go out that PRI, if I make a call off of a set in group 1, it will totally skip that loop and go out a pri in its own group? Is it supposed to work that way?

New BCM 400, 56 IP licences, 106 vm licences, 6 vm channels. 52 IP sets are registered and when I try to add more IP sets I get a set error "Server:No ports left" BCM monitor/useage indicator/used media card resources/signaling channels 59 of 59 are at 100%. Do the vm channels and IP keycodes...

I had to reinstall a 4 port flash. Now when i F983 it asks for KEY. Is this the keycode. I tried to retreive it via KRS with the flash SN but it wasnt found. Should I be searching with the Norstar SN. If so its an 8x16 where do i find the sn.

Does the user have to initialize his malibox before I can add him to a Group List?

Customer has Astra analog 500 sets and wants internal CLID/CPND to work on these sets. When Astra set x1234 calls Nortel M2008 x5678 the 2008 sees the CPND. When the Nortel M2008 x5678 calls the Astra set x1234 the Astra set sees nothing. Do they need the XCMC Class modem cards for this to...

BCM400 4.0, ASM 8+, Polycom Soundstation 2W (wireless). Is it possible to do multi-party conferenceing on this phone on this system. Auto-Hold is on, I've tried usig the flash and still doesn't seem to work, any ideas?

I have done quite a few BCM upgrades in the past. I haven't been able to find much information on any gotchas in the 3.0 upgrade procedure (this will be my first 3.0 upgrade). Is anyone aware of any patches needed prior to the upgrade or any problems experienced during or after that I should...

I have a customer with a CallPilot 201i and the full system backup is scheduled weekly. If I go on the CallPilot server, the backup log file stopped showing the recent backup logs, however if I log into CallPilot itself, view backup history, summary log, the backups show completed successfully...

Call comes in, CCR tree 1. Caller presses option 3, which rings a set. What we want is if no one answers the call, it FNA to an external number. Right now, it rings 6 times, then the caller hears "the person you are trying to reach is unavailable.....". If I call the extension myself, it rings 6...

I have a BCM 3.6. Calls come in, callers select option 3. Option 3 is a hunt group DN with 2 members. Currently, the call will just bounce between the 2 sets until someone answers. What they want is, after hours, it can go to one of the 2 mailboxes. Is there a way to do this?

I have a BCM 400, 3.6, trying to network with a BCM 50 with IP trunks. I make a 4 digit call from the 400 to the 3xxx extensions in the 50, and the call just sits there and still shows "dialing" on the BCM monitor. Is there somewhere in the 50 that I have to tell it the IP address of the 400?

For some reason this is confusing me. Customer wants to play a holiday greeting for the full 24 hours (12 midnight to 12 midnight), what should the holdiay look like, 12am 12pm 12pm 12:01pm is the way i have it set now.

I am trying to put the phone system into "nights". F871 gives me denied in admin. I am the control set for the lines.

Had to do a reinstall. Trying to build the AA. What they had was: 6 incoming lines ring on 3 sets. If no one answered, it just RNA. At night, she put it in nights and the after hours greeting played. Seems like it would be easy enough, but I can't make it happen.

I am in the process of installing a DualPri with an additional MSDL card for DCH. I have set the MSDL DNUM to 10, the question is how should the dip switches be set for P0 on the MSDL card. DCH should be programmed as RS-422 DTE? There are 2 sets of switches, one on the left and one on the...

I have a Opt 11C Rls 25.40 with 3 fiber remote cabinets. Cabinet 1 started experiencing clicking on the cabinet and I was getting the BUG4216's. I replaced the fiber daughterboard on the SSC, the BUG codes went away but I cannot get the cabinet to come up. It works locally in the switch room. We...

I've got a customer with a Norstar and a 2 port Flash voicemail who now wants/has ordered copper DIDs. They would like their 4 digit extensions to be the same as the 4 digit DID number/block they purchased. However, currently their extensions are 2xxx and their DIDs are going to be...