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We are running Call Center View 5.0.16 for real time reporting. In setting up a new user for such, my server has become "undiscoverable". Meaning, when launching CCV, creating a new profile, and then trying to search for the server, none is ever found. What has worked for years is to just put...

Hello, Our set up is an IP Office 406 unit with IP 400 digital stations, running on version 3.2(17) and IP Office Manager 5.2. We traverse over two PRIs, of which 1.5 is utilized. The problem is that outbound called ID only workds sporadically. I have at least one phone which seems to broadcast...

I have a few Apple MacBook users with Outlook 2011, and connecting back to my Exchange 2010 server (essentially via OWA). Currently it all works fine. With the new POODLE vulnerability, it is recommended that SSLv3 be disabled in Exchange, and instead fall back on TLS. Does anybody have any...

We are running an older version of IP Office (3.2.17), and specifically for this question, Call Center View 5.0.16. When trying to monitor the activity of individual agents within CCV, we find that a majority of individual extensions show up as Pilot Numbers. Their names and extensions are...

Am running Exchange 2010 on Window 2008 Enterprise R2. I have a shared mailbox that members of our call center have privileges to add to Outlook. So, since this is just a regular AD account with a mailbox, nobody ever actually logs in to it from a Windows perspective. Employees just add the...

I am trying to set up the monitoring of individual agents in Call Center View (v5.0.16). The problem that I am running in to is that all of my agents or lines are not showing up for selection within Queue Monitor > Queue Details > Director Number. When I do a DN search, I check every available...

We are running IP Office 3.2(17), IP Office Manager 5.2(17), and CCC Reporting 5.0.21. For a long time now, we have dealt with static on our incoming calls. Our setup is two PRIs coming in to our facility and feeding IP Office (of which, only 1.5 are in use). The correlation is that when our...

I am tinkering with our GPO for Windows Updates on Windows 2008 servers. Our environment consists of 15-20 virtual Windows servers, and ideally I would like for updates to download and install at a specified time. Getting that setting right seems easy enough via GPO, but what I am trying to...

I have recently moved my Wallboard server from a physical Windows 2003 R2 server to a virtual one with same OS. Running Wallboard Server 5.0.10. I seemed to have migrated everything successfully, but my Wallboard Server crashes every few hours. Runs well for a while, then goes down. We have up...

I am trying to copy files from an old file server to a new file server. All of our users have their own personal folders on the old file server, which have a share attribute on each folder for their user account only. Using XCopy, I think I have figured out how to copy their folders and keep the...

We are running Avaya Voicemail Pro 3.2.15. Currently, we are set up for our main number to answer to a menu that gives options such as "Press 1 to search by name, Press 2 to leave a voicemail, 3 for support, etc". One option not in said menu is an option for if you actually know the extension...

We are running IP Office 3.2(17), IP Office Manager 5.2(17). Our setup is pretty basic as we have individual users added to a system, with many of them part of a particular hunt group. When pulling CCC Reporting stats for a particular Agent(Hunt) Group, we are having some agents and their stats...

We are running IP Office 3.2(17), IP Office Manager 5.2(17). We currently have a Hunt Group with members set up to answer in a Most Idle time. The next call rings in to the member that has been idle the longest. In busier times, an agent might get off a call, and have the next one ring to him...

We are currently running our Avaya IP Office system on a Windows 2003 R2 platform. This includes IP Office 3.2(17), IP Office Manager 5.2(17), and Voicemail Pro 3.2. I am trying to find out if we upgrade to Windows Server 2008 64-bit if this same setup will run OK? Would plan on just a clean...

We are running an IP Office 406 chassis on a little older software 3.2(17). Most all of our desk phones are the Avaya 5410 models. When you plug one in at a desk, the LCD will flash with 5410, Rel:2.0, Please wait...... After a few seconds, the correct name/extension comes up and all is well. I...

I currently am running an IP 406 Office V2 control unit, with three IP 400 Digital Stations V2 running off of it. The 406 controller is running version 3.2(17) and the Expansion modules are on version 5.2(17). Yea, old, I know. I purchased an identical, used IP 400 Digital Expansion module to...

We are running IP Office 3.2(17) with Voicemail Pro. Currently have a hunt group set up to answer in Most Idle mode. Queuing is also on with a ring time of 10 seconds, and a Queue Limit of 60. If not mistaken, this Queue Limit means that we currently allow 60 callers in queue and the 61st gets...

Running Exchange 2010 on a Windows 2008 R2 server. Our current Windows Firewall rules, specifically outbound rules, are pretty much out of the box. Overall, outbound is set to allow anything that doesn't match the rules. A recent IT audit is leading us to only allow Outbound traffic on the...

I am attempting to use the Exchange Management console to simply move the path of my log files. The drive providing space for the initial path seems to be too small, thus the move. I am not touching the actual Mailbox database path, but rather just changing the log file path in the wizard. If I...

Have recently upgraded our MS Exchange from 2003 to 2010. Since that, our Voicemail Pro server (version 3.2.15.0) is having issues relaying SMTP voicemail alerts to this new email server. I have changed the IP of our new email server everywhere I can think of, most importantly in the Voicemail...