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cust wants a co line 714 xxx-xxxx to ring on 3 phones plus on ext 10 and at 5pm fwd that line to an off prem site I dont rememeber if that can be done , i think it cant since its ext 10 and it needs to ring on ext 10 13 14 16 is their a way to fwd that number to a off prem almost like a night...

ran into this issue ,cust has a ip500 running 7.0.27. cust exp a power outage last week and cust has 20 16XX sets . all came up except 7 cust did not remember login code for phones we went out and changed login code and were able to login phones approx 10 min later all 7 phones began to...

cust has a aux pack in the G650 and 909 coupler on the wall - on the coupler its J1 to 66 block 4 pair J2 4 pair to 66 and J3 to power pre wired other side of 66 is a 4pair goin to a 358 a adapter plugged into the slot where the aux pack resides everything is pre ran . went to install a Bogen...

we have a small issue ,cust has an existing SIP trunk 100 DID #s.Cust had a main number at site A 7601234567 and fwd that number to site B main number 7603001000 and it worked .But cust published all advertisement with 7601234567 and now ported that number to SIP trunk .With saying that we prog...

we have a cust with a time profile at doctors office.at 12 to 1 it goes to answering service at 5pm to 8 am same scenario. Is there a way to override time profile,ex doctors decide to go to lunch earlier or longer passed 1 and if I remember it cant be done.

? we have a cust in SDiego and IPoffice going into Mexico scn just for exten to exten dial stand alone embedded VMail ,IT is asking if provider in mexico change there ip address on their router will affect calls .my thoughts are it shouldn't as long as IP addr doesn't change for IP 500 or am I...

We have a cust that company would like to upgrade to 9.0 on XP windows from 4.1 to 9.0 side note cust has never had any issues . System could not be upgraded it failed before proceeding it gave a message that pre 5.0 needs runtime license is this true ,never heard of that We have upgrade...

has anyone expierence with a :error canot parse line:A:L! when system boots up,system does come up and works but concerned with this error

Just need some info has anyone installed a IPO with nortel T7316E phones everything is working and has been for 1 month but recently customer is complaning about crackling noise on phone when talking. reset system and cleared issue but now same issue on diff phone . oh system does have a T1

We have a small issue with vmpro opening on a new server , cant open the app after 2 weeks of cut.tried reloading with repair no success next step is taking out completly and reloading vmpro software ,just wondering if anyone has encountered this

AVPP is set up and programmed but cust is having issue with phone finding domain and SSID how does he get the SSID to be populated

we recently loaded avaya aura on dl360s with 3 gateways all g430s and 1 s8300 but for some reason when I plug into services port on s83 I cant access s83,I am able to telnet from gateway to s83, has anyone expierence this.

has anyone seen a issue when doing a list config med for ex list config media 1 and it will show the modules but cant see the s8300 but all gateways are up and working no issues .Its a G700 at all LSP sites and 1 G430 and all IP phones.we went from CM 2.2 to CM 6.0

anyone ever had trouble with elev phones programed for ringdown phones,when they push the button it goes where it is suppose to go too but when security calls back it doesnt ring the elevphone, we talked to Viking and Catalyst and they said the IP500 doesnt push enough power any thoughts

we have cust who is using SIP ,when they make a outbound call it shows the main # but cust would like to show the DID instead any thoughts

cust is having issues with MWI on a couple phones , I can force the MWI to come on and swapped phones but when I put orig phn back light still wont come on, any ideas will be greatly appreciated

I have a cust that is using a avaya one-x quick edition installed in 2006 its a netgear with IP phones and analog co's they say there VM takes along time to get and cuts off callers which program do I need to access,i kind of remember you go throug web browser or am I wrong

has anyone encounter a problem with imbedded vm on a 500 5.0 , we had a cust that the system locked up I have monitor running right now to see if it happens again,1st card was replaced with a patch of (89601)per catalyst, I did confirm with cust if any pwr outages he stated the room itself is...

we have a cust that is running which looks like a 1.4 last bkup was 2003 , now they want to move everything to a new pc , my question is can I go from a 1.4 to a 3.0 whith out any issues , they have no software or am I looking for trouble here

I have a wierd situation which I never seen I have a cust who s84 rebooted , I did a disp init and it showed a reset 4 and I also list History and it showed a line which read 12:25 reboot rese system trans loaded.which I never seen it almost looks like the box itself did a reset 4 by...