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Hello, I have an NEC DSX system with Intramail. Very small system with 3 mailboxes. This was installed a few years back and has been mostly reliable for this client. We don't work on NEC much so I am looking for help for a new problem that just started last week. The outside analog lines are...

Hello, We put in some J129's this summer at three locations. One is asking to be able to toggle between the time and the extension number, or anyway to display what the extension number/user name is in the display when needed. Has anyone had any luck with this? I've only see it display the...

I am hoping someone may have one of these units in stock or in production and can tell me what power supply/brick it uses. We have one that a customer was no longer using but has no power supply and I need to figure out what the proper power supply is. Our disty doesn't know, and the 3...

Hello, I just installed an IPO R9.0 with 4 analog trunks on a combo card. When a caller calls in and is answered, after hanging up, the phones start to ring again showing the callers same caller ID but they are not on the line and the person that answers just gets silence. I tested from my cell...

I have a customer who we installed recently onto R9.1 with an R9.1 Essential Edition License (339096) on a new system. We need to down grade them to R9.0 temporarily for testing purposes. They have 2 sites, one that is on R9.0 and working with one-X Communicator on an iPad. The site with R9.1...

I cannot be the only to have experience with this issue. We have a few clients (all 8.1 and the latest release of 9.1) that have issues every time they change a user name. They have higher turn over in employee's and when someone leaves and a new person starts, they expect to be able to simply...

I have searched these forums and read through some of the other posts about the outbound caller id on SIP. I am not finding a resolution to my issue and I assume someone else knows how to do this. I am using SIP trunks with Fusion on IPO 8.1 with an Avaya SBC. My client is an outbound call...

We have a client experiencing delayed delivery of Campaign messages. This is not a new issue, it happened when they were on Release R7 - we upgraded them to R8.0 and I didn't hear about the issue (this doesn't mean it didn't exist - I just didn't hear about it), and last week we updated them to...

We upgraded our IPO and VM Pro (running on Linux platform) with the IPO R9.0.829 and Application Server for vm pro Version 9.0.0.0 Build 829. Since then, my voicemail to email has not worked. When I go into the voicemail pro client and check my smtp settings my Mail Domain under the SMPT Sender...

We currently set up short codes for clients that use one-x and don't want to dial a 9 over a PRI / SIP Trunks with one of two setup's. One is to create just a simple short code of: Code ? / Feature Dial / Telephone Number . / Line Group ID x or Code 1 through 9 each of: Code 1XXXXXXXXX / Feature...

Its been a long week already, and I need some help on something that I know the answer too but just can't come up with right now. I'm installing an IP Office at a branch location without MPLS or VPN connection at the moment. This will come in the future it's just not there now. I need to build a...

I really can't believe I have to ask this, 15 years working with Avaya and I can't figure out how to remotely access voicemail on the Partner Version of IP Office. I have calls answered by extension 10. She can retrieve while inside the office, but needs to retrieve from outside. We have tried...

I haven't seen any recent posts on Auto Dialers with the IP Office. I have a customer with a very busy inbound call center, they want to add an auto dialer for a new group for outbound calling for collection of overdue monthly bills. I would guess they would be making a couple hundred calls a...

IP 500v2 8.0.44 This is an existing SIP trunk with Cbeyond that is up and working on a Trix Box currently LAN1 and WAN (LAN2) are plugged into ports on the switch. The Cbeyond IAD is going directly into the same switch. Internal static IP on LAN1 and the Public IP given to me by Cbeyond on LAN2...

I have a client that wants to make it mandatory for their employee's to change their voicemail password every 90 days. Can't find a setting for this under Housekeeping or in Manager. Does anyone have experience with this?

Wondering if anyone has implemented the CCR and if it takes as long as the CCC used to. I generally figured about 16 hours of labor for the CCC to account for all the issues, just wondering if the CCR is the same way? Thanks for any input!

I have a client with an IP 406V2, V4.2. They have 10 Centrex Lines connected to the system. 8 of the lines are in the main 406 box and 2 are in an ATM16 expansion module. They were doing fine until they moved last week to a new office in the same town and have the provider move their lines. We...

Specificatins for UMS only state that it needs to be installed on Server 2003 or 2008. Has anyone had any experience with Server 2003 Small Business R2 and UMS?

I have a Legend 7.0 with Analog CO's for outbound calling (waiting for PRI to come in). This Legend is networked with a cross-over cable to a Cisco 2800 Series Gateway. I have a 100D card programmed as a PRI / 5ESS / ESF/B8ZS and can 4-digit dial between the two systems. We have done this setup...

Is it possible to search and replay messages through IE from a PC on the network other than the contact store server? I have only been able to hit the contact store at the PC I have it loaded on and with the compression rate within contact store, have not been able to replay stored recordings on...