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Hi We have a Cs1000s rls 4.5(sig serv 4.50.88) connected to CCME (ver 4.1) via H323 trunks. Cisco ip phones can call nortel phones and speak normally, however nortel ip phones when they call cisco sets they don't hear any ring back tone, however cisco phone sets rings and if the cisco user...

Hi I got complaints from supervisors that when they try to open CCMA web client the ie freeze and after a while it works alone; I checked CCMA server (coresident CCMS/CCMA/LM/SU)and got on windows event viewer : "A process serving application pool 'NT_WebServicesPool' exceeded time limits...

Hi I am getting in coresident CC6 server(CCMS/CCMA/LM/SU): the following error in event viewer: A process serving application pool 'NT_WebServicesPool' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '6640'. The data field contains the error...

Hi Agent 3905 digital sets go into "not ready" without any user intervention,, the supervisor then looks at the rtd and they see that the agent is in "Not Ready" and the CallsWaiting fall down to 0 and the agent then looks at the phone set and see's the Not ready key has been activated!! Any ideas

Hi Can any supervisor use the Call Agent Key(key x RAG) to call an agent which is not related to this supervisor?? B.Regards

Hi From time to time I have a supervisor inform me that the agent name fields in the real time display read *unknown*. As well as CallsWaiting,Answered,abandoned billboards.... display "Unknown" or "element not available" Does anybody have an idea as to why this happens? Thanks

Hi I installed a new CC6 but when i launch real time reporting via CCMA i am getting message "check connection to server, or if agents are logged in and try again" however i can see that agents are logged in from CCMA and the connection to server is up. I installed latest SUs04. Any ideas...

Hi I am encoutering a problem with CC6 and LM: The following two scenarios were observed: 1- We are migrating the Call Center from SCCS5 to a co-resident CC6( CCMS, License manager CCM and server utility). We have a brand new server for this operation. We install CCMS_SU_03...

Hi I have an E1(DTI2) connection between CS1000S and local exchange, channels are getting lockout randomly( example: CH 28 - LCKO DID" at the same time at pbx output terminal we get "% TRK136 12 28" any ideas? regards

Hi I have an opt11c with an E1 (DTI2/MFC-R2MF) connection with central office exchange; however every day i got channels lockout and i have to go to LD 60 and disable(DSCH l ch) then enable (ENCH L ch) these channels; The CO did traces from their part and said that there is a timer : clear...

Hi What is power consumption for MPS 500? Regards

Hi Customers are complaining from low voice on external cot lines(XFCOT aand XUT cards),when they access them from pbx via access codes; is there anything we can do to amplify the voice amplitude from opt11c? software or hardware? Regards

Dears I have a SCCS 4.2 server with latest patches; the server does not have a COM2 port physically configured and the MAS LinkHandler service is stopped; also i put a dummy call pilot ip address in server configuration instead of meridian mail. however i am still getting in Windows Event...

Hi I have 1opt11c and one opt61c pbxs connected via PRI link; i have call pilot 201i installed in opt11c, on the opt11c everything works fine(mailboxes+MWI) i am able to configure mailboxes for an extension on opt61c pbx by "fdn" forward no answer this extension to the cpilot dn, and by...

Hi I have a cs1000s rls 4.0t pbx with ip phones connected to it via nortel switches; qos is enabled on the system 802.p/q tag is enabled in element manager also the switches ports are tagged, i have an ip set at a remote site that try to connect directly to cs1000S via vpn connection, it can't...