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Hello all, here is the scenario that I need to make happen: I already have a hunt group in CM (ext. 564-2000) that broadcast rings to 7 different extensions. I want this to ring for 60 seconds to these phones, and then give the caller the option to leave a VM for 2 of those phones. I built...

I have a Cisco 1921 ISR that I have performed the Initial Config on. After logging in with the factory username/password combo of cisco/cisco, i changed the secret password. After a save of the running config to the startup config and a reboot, I now can't login. The reason I can't login is...

I have Cisco CM 8.5 and am trying to find where to configure the transfer callback timer for extensions. To be clear, if I transfer a call to an extension, currently the extension will ring until the caller hangs up (on exts. without VM). I'd like this instead to ring for 5 rings, and if not...

I have Cisco Unity Voicemail (version 8.5) and have questions about general configuration. Are we able to change some default configs in Unity, pertaining to forwarding messages to another user's VM box? Specifically, the default method of forwarding is by searching for the recipient by name...

I have a Nortel BCM400 and am running CallCenter on it, with approx. 20 different skillsets. These are all existing skillsets that have been in place and functional for several years. Suddenly yesterday one of the skillsets stopped working. I verified that calls were hitting the BCM (saw them...

I have a BCM 400 and need to set up an assistant so that she can see when her manager is on his phone, as well as answer calls for him when needed. I thought it would be as simple as adding his target line to her phone set, but that isn't doing it. Not sure if this info is needed or not, but...

I have mixed software versions of BCM's in the field, and am stuck on this one. I know thru Element Mgr where to find this particular field, but can't find it in the older 3.6 version (non EM). What I need, thru EM: Telephony/Dialing Plan/Private Network/Location Code Any ideas on where to...

I have a BCM400 and I'd like to have my superior's extension appear on my T7316E. In Element Mgr I can see that I have a blank button but am not sure which feature code to use to make this happen. Any ideas??

I need help with a specific line and where it presents calls. I have a Cisco Call Mgr (v 7.1.3.32900-4). I'll do my best to give enough details: Analog phone line xxx-xxx-0555, currently rings thru to my on-site hunt group (ext. 5932000). I need it to ring to a queue that I set up (trigger...

I am new to the Cisco world. We have a Cisco Unified CCX Enhanced system. Some reports list calls as abandoned, some list as aborted. What is the difference between the two? Thank you.

I am trying to get a certain DN to not forward to VoiceMail. Looking at the programming, I have FDN and HUNT both pointing to the VM. How do I remove these? I just want to leave them blank. I've tried to nul them out, but it won't take that. Thanks for any help.

I have forwarded (Fwd All) extension 2303 to another extension, 2312, and the person at 2312 wants to receive the VMs from 2303. The calls ring at 2312, but VM always reverts back to 2303. I have removed all forwarding to the VM system (CallPilot) on 2303. The "Vmsg Set" checkbox for 2303's...

I have a Nortel BCM 1000 that displays the BCM's Line number on incoming calls, instead of the caller's phone number. I know in the newer BCM Element Manager you can select Name, Line, or Number to be displayed, but I can't seem to find it in the older BCM interface. Any help is appreciated...

I have a Nortel BCM50 ver 5.0 that is brand new and I am in the middle of initial configs. In Element Mgr, I go to Resources/Telephony Resources to config my IP Trunks (routing tables, etc.) and there is nothing displayed for the internal module. Also, there are 3 devices that are constantly...

I am trying to coonect a Nortel I2004 set to my BCM 400 (r 3.7) and the phone tells me that Registration is disabled. Where can I find this setting to enable registation? Thank you.

I have a BCM400 (v 3.6) and am having problems with the Reporting for Call Center Software, it cannot connect to the database. In the BCM, MSSQLSERVER service is Stopped and won't start. All I've tried so far is a reboot. Any ideas?

I am trying to install a new GATM4 module into my BCM50, in an expansion cabinet. I left all dip switch settings at factory default, as required and have plugged the lines in. The module will not enable. It constantly says "enabling;" the first port says unequipped and the last 3 ports are...

I have a BCM50 that keeps displaying "You have mail" (and lighting the voicemail light) on a certain phone. The user insists there is no mail waiting for him. I tried having the user access Feature #1 to cancel a message with no success. How do I get this notification cleared? Any help is...

I need to reset a voicemail's password in Call Pilot but I am not sure what it's going to change it to. Any help is greatly appreciated. Thanks.