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I've started looking after a 3300 system that I haven't used for a while and trying to remember how to change the COS of a main line. LOC NUM tells me its a non-prime broadcast group.. Can someone jog my memory? The system is on release 9.1 PR1.. Cheers

Hi all, Its been a while since I've setup a 5310 and it was on a 3300 - have setup a 5330e with the conference module which seems to work fine, however the handset doesn't work at all - the device doesn't even recognise when the handset is lifted from the receiver. I know that headsets won't...

Hi all, I'm assisting a client with their Mitel MiVoice Office 250 system. I've used 3300 before but the web browser interface is totally different.. It seems very very restricted - is there any software I'm missing? Ie I can't even change an extension number once its created - looks like I...

We have approximately 12-15 remote workers, 8 of which are in one office, who are currently using MBG to our 3300. We've had a PSU blow in the MBG server resulting in downtime, which, as is always the case, has suddenly become apparently 'business critical' (even though it wasn't at time of...

Hi, Ages ago on a system I used to look after there was an unattended switchboard whereby we could call in directly from an outside line and be promtped for the extension - I can't for the life of me remember how to set it up on a new system - could someone please remind me? Thanks!

Forgive me if this seems a stupid question, I've been out of the Mitel game for a good few years... We have the mitel on a separate voice network using 192.168.1.x subnet. We also have a data network using 192.168.24.x Can I plug a cable from the WAN port on the CXi to a spare port on our...

Its been a while since I last set one up, I'm hooking it up to a 5220 IP set which is configured as a standard set. I can't remember a couple of things: 1. Does it need a separate PSU? I've read conflicting details from Mitel - the ICP Tech Handbook says yes but the product guide for it says...

Hi all, Just looking for some confirmation if possible... We will soon be moving to a new office so I want to set the network up properly (previously put together in spare time for a startup company). We're running OSX computers with Apple Airport Extreme base station. The airport is providing...

Hi, Looking after a 3300 Cxi running 5.0 SP1 Active software load 11.0.1.20 Trying to tidy up the key appearances on some users but having a couple of strange issues with one particularly; when I open the extension using the User & Device Config, the Keys pane is constantly loading, when I...

Hi, I've already asked the question on primary lines but we have a site with ISDN lines, would the same procedure more or less apply? Thanks Phil thread1329-1509153

Quick question on Multicalls and CoS - I have a multicall that I want to set call re-routing on after a set amount of time, but only on the MC not the Ext it appears on, I undertand this can not be done right? In which case as the Multicall appears on 2 extensions, each with different CoS...

If I set a voicemail to Information on a 3300 Release 8, is there a way to kill the line after the message has been played and not to give the caller of entering and extension etc etc? Thanks Phil

Hi all, Quick question... Is the multicall feature available in Release 6 on the CXi? Thanks!

I've never needed it before so I haven't ever checked but we have just sold a CXi controller and apparently the administrator voicemail password is not the default - how can we reset it? Thanks Phil

Hi, Is there a way to set a group of DN to go to voicemail after a certain time?I knwo about Night Service but that will put all exts to VM wont it? Thanks Phil

Hi, due to the current climate we now have approximately 50 or so spare 5212´s that my boss wants me to try to sell... Is there anyone here who would be interested and if not can anyone recommend where I might be able to sell them? Cheers Phil

Hi, Another probably simple question but I just cant find the answer... I've got a user asking that if they are on a call received through a multicall key appearance they want any subsequent calls to their extension come back with a busy tone... Is this possible? At the back of my mind I've...

Hi, I have a 3300 running 8.0.9.20. When a user has multicall appearances on their phone they do not need to hit the key appearance to answer calls coming in on a line, they just pick the phone up - is there anyway to disable this, so they have to press the key appearance to pick up that line...

Hi, I've tried to setup a call rerouting first altenative to my mobile for my extension however when I test it I ge Not Allowed... I;ve gone through the Class Of Service for my extension and that seems fine - where else could it be blocking it? It always used to work and as far as I know...

Hi All, I need to create a load of new users for my new syste, I know I can import them using a CSV file but the help tells me to use the import csv file from the install CD which our engineer didn't leave with us the last time he was out - does anyone have the csv they could email to me...