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I have upgrade the 3300 to MCD 5.0 along with SRC to support call recording for 5550 IP console. Everything works like charm except recording for the 5550 console. CRE is able to record the call, but unable to extract the caller ID information due to MiTAI issue. As per Mitel, there is no MiTAI...

Hi All, Did any one install and configure the Avaya integrated management network management. I have currently setup along with some help entire AVAYA solution including MES, UC and AAC. The APS team had install and configure the MES and AAC. Currently in the network management I can see only...

I recently upgraded two systems to run MCD 4.0SP4, primary system and secondary used mainly for resiliency. After the upgrade I'm getting database error in the primary controller, also I have noticed that when I select the secondary element in the user configuration form, it replicate the user...

I have configure two system to make VoIP calls using SIP. Users are making calls perfectly. The audio problem comes only when they are using call pickup feature. The audio simply disappear when the call picked up. Both systems S8300 are running software version 5.2 Any clue???

I have situation where there are 2 agents in ACD queue, when the agents are busy or make set busy enabled it should go to the RAN route. The issue when ever I enable make set busy the ACD inbound call keeps on ringing and does not go to RAN either it is internal or external call. When I dial the...

I have done the setup for ACD without contact center. And the customer requirement is to send the call to the announcement if all the agents are busy. Then if the queue still busy and after repeating the announcement 3 times, they are asking to send the call to voicemail box. My question: is...

Dear All, There is customer that have 13 Mitel 3300 ICP networked together using IP Networking running software version lower than MCD 4.0. Recently they raised requirement for advance Multi Level Auto Attendant as per the following points: - Multiple Multi-level Auto Attendant (MLAA) for each...

Is there a way to disallow the call pickup any from the feature/function soft key in the digital telephones 1416/1408. Customer has requested to remove it from the menu as the users are miss using this feature. The only way I found in the IP office is to remove the short code *30. But still the...

Hi, I recently upgraded S8400 system from release 4.0 to 5.2. I have created dadmin account and everything is prefect expect that few sub-commands are not unavailable like busyout [subcommand]. Any idea where do I need to look to get this issue resolved. I have simulated the same scenario in my...

Hi i have configured an analog phone as class phone, i was able to get the CLID on the analog phones in the internal calls extension to extension but the calls from external PRI to analog extension (DID) it is not showing the CLID. any help to sort out this issue

Hi All, One of our customers have 2 Mitel controllers, first works as the primary for all call processing and the secondary is working as backup resilient to the primary in case of primary controller failure. They are planning to have 3rd system as disaster recovery system located at different...

Hi All, I'm new to AVAYA IPO and this is my first installation. Where can I change the LAN1 default gateway to reflect the correct voice VLAN interface. How can I change the VLAN ID in DHCP option in the IPO.

Hello All, I recently configured 3300 Rls 8.0 with one of the service providers using the SIP trunks. It was victory and very easy to do it. The service provider is using asterisk base system to provide the services. Since I heard a lot about failures of using the SIP trunks with so many...

I have been trying to integrate the mediatrix with CS1K using H323 Trunks. I reached up to stage that mediatrix got registered in the NRS and the NRS resolve the IP Address of the Mediatrix. But still getting an error (Invalid Alias). The ID in the NRS 3344 matches the Alias in the mediatrix. I...

Hi All, I'm getting a constant alarm (DSU msg link). What could be the cause of this alarm, and how can I clear it or fix the issue.

I have Mitel 3300 CX controller running software version 7.1. Customer reported that the controller reboots for couple of times in a month. There is no specific time or date. I have checked all the possibilities that will cause the controller to reboot like programmed reboot schedule... etc...

Hi Im facing an issue with 3300 CX controller that i could not get the login page. Once the i typed the system IP address the IE will keep loading the page without display. I have tried several things to resolve the issues. I reloaded the software and turned the VLAN off in the VxWorks. But...

Hi All, In the new controllers and release, SMDR records will be kept in buffer once it is enabled. Question: What is the buffer size for the SMDR logs?

There is any possible way to have station lock, or force a particular account code to be used on a particular extension. Till today I can not see anything that will make this feature available in the Mitel system.

Backgraound: IVR integration with Mitel 3300 Rls 7.1 using SIP User. From the initial testing with the IVR people they are claiming that the problem is from the Mitel side. After all the diagnosis, I have upgraded the Mitel system to rls 8.0 UR1 and start working prefect. Current Problem...