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Hi, I have an application where the welcome message has been increased by 15 seconds, so I have increased the Service level thershold from 30 seconds to 60 seconds just to be on the safe side. As far as I am aware this is the time in seconds calls have to answered once the call has hit the CDN...

Hi, hoping someone can help me once again. On one of the CS1000's I support (REL4.5) I am receiving the following errors message below. I have seen this with TN's for IP phones but this seems to be coming from a PRI. I support the PBX remotley so can not check it physically. Below are the...

Hi, sorry if this post is in the wrong place and apologies if this question has been asked before. I have been supporting Nortel PBX's, Call Pilot, CC6 IPT etc.. for about 12 years. I would say my expertise is somewhere in the middle. I am 40 and from the UK so still have a way to go before I...

Hi, sorry if this post is in the wrong place and apologies if this question has been asked before. I have been supporting Nortel PBX’s, Call Pilot, CC6 IPT etc.. for about 12 years. I would say my expertise is somewhere in the middle. I am 40 and from the UK so still have a way to go before I...

Hi, hoping someone can help me out. Have a CS1000 release 7.5 with I1220 phones. When users make a three way confernce call on the I1220 phones there is a constant beep in the background that can be heard by all parties. Can anyone please suggest a way to get rid of this beep? Would be most...

Hi, I was wondering if any one could give a description of overlay 60 and 96 and when to use them or point to an idiots guide. Im from the Uk and we use a range of ISDN30 , MCDN, DPNSS, Qsig circuits. I know you can do a stat, enable, disable of a isdn circuit in overlay 60, but what is 96...

Hi, is there an overlay and command that will tell me the PBX serial number? Any help is aways apprciated. Regards Nick.

Hi, does anyone know how to reset the configuration of an I1120e handset back to it factory settings / flush out the current configuration settings. Any help would be appreciated. Many thanks Nick.

Hi, I have been asked to install and add on unit on to a 1120e handset. I think it called a KEM. It has a single row of buttons on the right hand of the LCD display. I have plugged it in to the phone. When I plug it in the display does not light up, but it is not totally dead as I can see lines...

Hi hope you can help, we are thinking of purchasing some Nortel 1220 handsets. They look pretty much like a i1120e ip handset. We are currently using realese 4.5 so when we program up a i1120e handset we use type i2002, or for a i1140e handset i2004. Looking at the 1220 handset, it looks like...

Hi hope you can help. We have a large number of IP phones that we would like to manage remotley, by browsing to them via explorer with the phones IP address. Is this possible and if so what would we have to to do. We are using rel 4.5 and the IP phone models are I2004, 1140e and 1120E. Any help...

Hi, hope you can help and the below make sense. I am trying to configure up a I1120e handset. For example the phone is physically at site A , but it will be configured as an ext on site B. On a I2004 phone we would configure the phone with partial DHCP and in the S1 address put in the IP...

Hi, on the i1120e handset if you want to change a setting in the config menu how do get to that menu with out having to unplug the phone from the LAN and then press the 4 silver buttons and enter the color*set password etc. Many thanks Nick.

Hi, a brief description of our voice network befores I ask my question. The company I work for has about 120 sites about 65 of them have a Nortel Meridian switch. About 19 of these are release 25.4 and the the others are at Rel 4.5. We use H323 virtaul trunks and have 2 NRS's. We mostly use IP...

Hi does any one know where I can get a brief description of all the differnet cards that can be installed into the Meridian CS1000 range. For eample SSC, SILC , MISP, MC etc. Many thanks Nick.

This is probably a stupid question, but is there any way you can block incomming calls into a specific DDI ext from an external number, but still alow internal incomming calls into it. Cheers Nick.

Hi, I am looking for some info please on the following. I have been told that if I connect an Algo box using a usb lead to a I1120E IP handset and then plug an analogue phone into the other port of the Algo box, the analogue phone can then be used to make VOIP calls and will have the DN of the...

Hi I have a TN which is configured at type PWR. I think it use to be an old 2250. How do you out it. Have tried OUT in overlay 20, but get sch code when type PWR as the type. Thanks Nick.

Hi, we have 65 sites each with its Meridian PBX. When a user dials 9 I think the switch uses BARS (AC1), to deterime which route to take (111 for local calls, 108 for national) and the NCOS of the users handset against the FRL table of the route ( is the user allowed to make external calls...

Hi, when you upgade the the following PBX's to IP REL 4.5 what are their new names? Option 11 Option 51 Option 61 Option 81 Once they are coverted are they all just called CS1000 whether they were once an Opt 11 or 81 or do they have slightly different names to distinguish them? Cheers Nick.