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Hi Everyone, I recently purchased a BES50GE to replace a BES50FE that I have. Unfortunately, the device isn't booting properly, so I consoled into the device and saw it is reporting an error during the boot phase: Image Loader 0.0.0.11 Loading Diagnostic Image File ...

Hi Everyone, I recently decommissioned a BCM50 from my work and am planning on using it for personal use. Unfortunately the Power Retention Clip broke while the unit was being removed. Does anyone know where I can find a replacement clip? Thanks a lot

Hi Everyone, We are re-working the way we answer calls at the office. We wanted to allow callers to dial an extension, then transfer the call to our receptionist if they don't press anything. My plan was to set up a Greeting Table with a CCR Tree to transfer them to our receptionist. Without...

Hey Everyone I'm trying to figure out a problem I know I'll eventually face. We have a BCM50 and have 2 receptionists, plus a Lobby phone that are assigned line appearances. The three phones ring for all incoming calls. The receptionists also have the ability to forward their phones to any...

Hey Everyone We just purchased a 2-seat unified messaging licence for two of our employees. As these employees are going to have access to a guest mailbox, we decided to set up their email with access to the guest mailbox (using IMAP) so they both can access the messages and use the callpilot...

Hi Everyone, I was wondering if anybody could help me out. Our business has 1140e phones with the 0625C3G firmware. We just received a new 1140e equipped with 0625C6E, however we have been having trouble using a bluetooth headset with it (the headset is paired to the phone, however the headset...

Hi Everyone I'm developing a CCR tree for our business to take some of the work off our receptionist. My plan was to set up a "press 1 for support" option that transfers to either one of our support people. To do this, I created a rotary hunt group and added the 2 support extensions to it. The...

Hey Everyone, Last year, we upgraded our Norstar 6x16 to a BCM system. The 6x16 has a DR1 software cartridge (it was installed in 1990, so it had been operatng for 17 years). As the system is just sitting around, I'd like to make use of it. My first task will be to replace the software...

Hey Everyone, Today has been a very strange day to say the least. This morning I checked my IP phone and noticed that the banner was missing and using the intercom resulted in silence. I immediately got a call from the office saying that nobody could dial out. Everybody uses a Line Pool and...

Hey Everyone, I have a BES50 and am attempting to configure web administration for a privileged user using RADIUS. I've configured RADIUS before with Cisco Devices and a Nortel BCM50, however I was unable to find any documentation about the syntax the BES expects in the RADIUS response for a...

Hey Everyone, We have a radio attached to our BCM50 system so the employees can listen to music while working. We have 21 phones (16 Digital Sets, 3 i2004, 1 1140e and 1 i2002) and normally maybe 2-3 people listen to the music throughout the day. The odd thing is the background music works on...

Hi Everyone, I am currently in the process for setting up our teleworkers with IP phones. Now this may be more of a networking-related problem, but I thought I'd see what you guys think We have our BCM connenected to a VPN router, which is connected to a cable connection (6MB down, 800K up)...

Hey Everyone, I have an employee who works at home part-time and I've set her up with an i2002 phone. As she already has an extension at the office (2223), I set up an Answer DN on her i2002 (for 2223), so that employees can always reach her at 2223, whether she is at the home or at the ofice...

Hi Everyone, At my business, we are currently working on our disaster recovery planning and one item that just came up was the BCM 50. One of the items regarding the BCM50 is that it has a hard drive and what would occur if that hard drive failed / became damaged. One of the preventitive...

Hey Everyone, I have an employee who works part-time from home and we decided it was best to set them up with an IP Phone (our full-time teleworkers use i2004 phase II sets (NTDU92)). I found that I can purchase a New-In-Box phase I i2002 phone for $50, which includes a power adapter; however...

Hi Everyone, Our business recently acquired a Nortel 2033 Conference Phone from another business and I'm attempting to get it up and going. However there are a couple problems with the phone and I'm pretty sure the problems exist with the firmware. At the moment I am unable to get the phone to...

Hey Everyone, We have a BCM50 2.0 and we have the Automated Attendant attendant answer calls after 4 rings when our receptionist is unable to answer the phone. When the AA answers, we have a CCR Tree configured with a menu with the following options: 1 for sales (Transfers to extenstion 2230) 2...

Hey Everyone, We’ve had the BCM50 2.0 installed at our business for the past 6 months and I’ve pretty much either looked at, or played with most the features provided. I checked the documentation and do have a couple questions regarding the keycodes. 1. I have the sheets for the authorization...

Hey Everyone, I have a BCM50 2.0 system and have had a couple problems with the system this morning. We had the system installed about 2 weeks ago. The system is installed behind a UPS, however during the time of the install, I was unable to attach the signaling cable to the BCM. Last night...