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Dear all, small question :) IPO 4.2 (+ Voicemail Pro) Is it possible to do queuing on a user (number). More info: I want to forward an external call (comming in to group reception)to a user, when the user is busy I want to drop the call in his queue. So the caller gets moh until the user...

Is there any reason why you can only import 500 contacts in the CSV directory? The maximum was 999 contacts previous? The IPO runs on 4.1(12) Is this a known issue? Thanks!

Dear all, I have a small question for you. I have a site running SCN, one IP500 in Belgium and one IP500 in the UK. My question: is it possible to make an local outbreak? For example, if a belgian user calls a UK number I want to break out from the AVAYA in the UK and viceversa. Thanks for...

Dear all, I have a simple question for you (difficult for me :)) I have a IPO (remote site) with 1 incoming number and 4 phones, this number is routed to 1 group (all the phones are in that group). Now something simple, the client asks me to provide the following: They deliver a 24h service...

Hello, for the moment we have a problem with 3616 phones on ipoffice. When they boot (or reboot), everything goes okay until: loading firmware (if neccesary) trying 10.0.0.10 (ip ipoffice) rebooting Anybody an idea? I can ping the phones ip and the ipoffice ip. Phones still working until...

Hi, I installed an IPO Small Office for the UK. (5410 phones) Everything seems to work, except when they call out (using the ISDN lines), there is lots of bad noise on the line. ISDN lines are perfect because the old Panasonic does the job :) Has it something to do with the 'TEI'? Used 0 and...

Guys, little question for you! One of our customers has a Citrix environment (5 servers / 100 users). They have Phonemanager (V3.0.14) installed on the servers but the problem is that they do not see any updated icons (Free/Busy info). (First 5 logged on users to the Citrix environment do see...

Dear, we are setting up OCS 2007 and we have an IP500 in the office. Like found on the website, the connectio with IP OFFICE is not directly supported. Is there anyway we can set up the connection? I found out that IP OFFICE is supported when using a 'Gateway'. For example: Audiocodes...

Guys, Installing a new IP500 with no software on it??? (upgrading does not function) looking at terminal I got this problem: eceived BOOTP Response (IFace 00): C0.A8.2A.01 ERROR: TFTP Load Aborted (0x00000005) Erase Main Image Storage Area OK ERROR: TFTP Load Aborted (0x00000005) Erase...

Hi, can I use SIP with the One-X without using a gateway (pstn or BRI)? In the doc I only find info about configuring the gateways for SIP use?? Thanks! PS We are testing the One-X to promote them to potential clients, any comments on the system? DO or DONT? Thanks!!

Hi guys, When I logon with the softphone enabled account (399), I'm getting this error: Failed to register with the ip office... And I see this in the monitor: 555064131mS H323Evt: Recv GRQ from ac100370 555064136mS H323Evt: Recv: RegistrationRequest ac100370; Endpoints registered...

Hi guys, Little question. Does the tapi driver works on a Vista PC? I installed Phonemanager and TAPI on my Vista Business, but no Avaya TAPI appears in my phone properties. Thanks! Kristof

Guys, I managed to get SIP working 4.0.10 It works with phonemanager but NOT when typing on the phone. I want to use SIP for international calls and ISDN for national calls After 3 or 4 digits I get a voice from the sip provider (monitor shows me also only the first digits are recorded, for...

Hello, at this time all of the users are having a shortcode .sxxxxxxxxx Now the customer is asking to remove these numbers and to send only 'private' to the receiving numbers. I know that is also a shortcode, but I cannot find it on the forum :) Thanks!! Kristof

Guys, I'm installing a new - out of the box - Small Office Edition. I saw it was at version 2.0, so I did an upgrade via (at - debug - upgrade...) Now I have a problem that the LED is RED. I see in my sniffing soft that the ip address 192.168.42.10 is asking a boot request (bootp). 2782...

Hi guys, A question, I need to setup scn on 3 sites. All of them have IP500 pro. I want to have a good quality connection towards all the sites. What's the best way to do it? Setting up Site-to-Site vpn with Qos, is this going to be enough? What's the minimal bandwidth you need? Do I need to...

Hi, we have a problem with the free/busy information in phonemanager. 2 VLAN's: voice & data voice: phones & IPOFFICE & Voicemail pro server data: pc's with Phonemanager Now we have an issue that not all the phonemanagers are telling the correct free/busy info of other users. This has...

Hi, I use shortcode for giving a user his outgoing number. I am using version 4.0.7 / IP500 I put this under User - Shortcode: Code: ? Telephone number: .s01234567 (example telephonenumber) Feature: Dial Line Group Id: 0 When I call from this user, I get a random outgoing number from the...

Hi, how many lines can you receive on an ipdect 3711 telephone? Is this the same like digital phones etc.? Thanks! Kristof

Hi guys, HOw do I delay the default call back time from users in hold. NOw after a small amount of time, the phones are ringing back. Thanks!!