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Hi All, Can somebody help regarding Real Time Display, for some reason during peak hour the RTD Tabular Display was not displaying the Agent status correctly but rather it displayed an asterisk(*)or UNKNOWN on the status. I didn't know if it is a license issue or something. We're transmiting...

Hi Everyone, Can somebody help me to how to restrict a phone calling another phone within the same telephone system(local to local call) but can able to recieve an incoming call. Thanks in advance. Symposium21

Hi, Can somebody help me how can I fix this issue. Whenever I do "inv gen sets" in LD 117 it always gives me a message "sets file is generating, try again". It's hard for me to identify my unregistered sets. Thanks in advance. Symposium21

Hi All, Currently we have and issue with our Real Time Display and as an alternative, we want to activate the DWC feature on phoneset. We already programmed the DWC on phoneset key but call waiting tab is not responding it always display 0 call even there's a call waiting on queue. Manned tab...

Hi There, Is it possible that DWC key to provide indication that there is a calls waiting? For example: When there's a calls waiting the DWC key will flash. When there's a calls waiting the DWC key, telset lamp will lit. Thanks in advance symposium21

Hi All, Can somebody help regarding Real Time Display, for some reason during peak hour the RTD Tabular Display was not displaying the Agent status correctly but rather it displayed an asterisk(*)or UNKNOWN on the status. I didn't know if it is a license issue or something. We're transmiting...

Hi there, Can somebody help me on this, we're currently set up a new site with stand alone Nortel PBX system. But the Call Pilot server was in the other site. The telephone was registered on our new site, the problem is. The call are getting through to our phone and able to leave message but...

I tried to generate report using Skillset Performance, but no data is present. Can someone help me on how to get data for Skillset Performance? Is there any parameters that I need to look at? Thanks

Hi there, Need some help regarding my incoming calls, I have DTI2 R2MF and im getting intermittent incoming connection. When i ask for sign trace from my local TELCO this is what they got: Previous signtrace shows that customer switch do not respond to the first forwarded digit that falls to...

Hi guys, Just want to seek for help regarding my problem with my incoming calls. Here's the scenario, i have 3 incoming loops 2,3 and 20. When i disabled 2 and 3. The calls get through, but when the calls goes into loop 2 and 3. It gives me a fast busy tone and get disconnected on loops...

Hi guys, Can somebody point me where can i go in order to lessen the percentage value of my buffer on LD 117? My current status of buffer was 104 % and my OTM Traffic Data Collection failed. Tnx in advance... Symposium21

hi guys, just wanna ask if it is possible to pick up a skillset call from symposium by another agent? Thanks in advance....

Hi guys, i've wondering why this error always appear: BUG6071 Invalid CR pointer 0x600. CR range is (0x71b72b1, 0x760b82e) Any idea how to get rid of it? thanks in advance...