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I have a situation where a remote VPN/IP phone (9608) is unable to have any audio (in or out) when receiving calls from their hotdesk extension from an SCN IP Office. Here is a brief overview of design: We have (6) IP Office V2 systems (11.0.x) in an SCN. Our core/hub IP Office system has IP...

I have a 5 site SCN (all running 11.0.x) with Voicemail Pro running only at one location. All other locations are using their respective Embedded Voicemail and "NOT" using centralized voicemail. We do not need any of the other remote facilities to use centralized voicemail (embedded works...

After waiting forever to have Avaya re-post a new VHD file (with Centos version 7) I downloaded it and attempted the Ignition process and the thing is stuck on "Preparing to install". I have shut down this VM multiple times (using Hyper-V with the newly downloaded VHD file from 11.1. FP1). Has...

I just built out a new application server on a Hyper-V 2012R2 server using the downloaded IOS for the general release of 11.1 (for the purposes of migrating Voicemail Pro only to an application server as it is now required). At the console screen I get repeated warnings on the screen like this...

So, this is the first time for me ramping up a new Applications server to host Voicemail Pro since 11.1 does not support Windows installations/upgrades any further. I followed the directions (Installing and Maintaining an IP Office Application Server) however was having a terrible time...

I have an IP Office V2 running 11.0.4. It has (2) full PRI trunks (23-channel) in it with 2 separate PRI cards. Over the past few months, users mentioned that they were dropping calles (very infrequently as it appears from the log files that they maybe get 8-10 drop outs with an average call...

I have a customer that is really trying to find a way of working around an employee that has the name "Sean" as opposed to "Shawn" which causes and issue with dial by name. I was thinking of creating a phantom user with the incorrect spelling and recording a name and putting a permanent forward...

This will have been about the 3rd system I have upgraded to version 11.x and each with each system I have experienced multiple issues with the web interfaces after upgrading. (I chose upload files during the upgrade as well as manually uploaded all files after the upgrade). It seems like there...

I would like to setup an IIS server for the use of the HTTP function within IP Office/System configuration tab. We have all 9608 IP phones. I have IIS setup and pointing to a c:\AVAYAHTTP folder and can enumerate text files that I place in there without any issues. The question is: what...

I have a customer using CCR version 9.0.10. They recently migrated all systems over to Chronicall and very happy. The issue is with historical reporting. According to ATAC they advised that upgrading beyond 9.0.x CCR will no longer work. The issue is that the customer is really looking to keep...

I have a client Voicemail Pro system (yes still running on Server 2008 R2) that has been running for past 2 years on 9.0.3. We regularly use Voicemail-to-Email for a majority of users. Last Friday things took a turn and can no longer send voicemail to email. The phone system (V2 on same version)...

I have a V2 controller running 9.1.12 (213). I attempted to install a new DS30B2 module right out of the box. When booted up, the controller sees the DS30B2 module running 10.1. After some reboots the module did not downgrade so we performed the downgrade to 9.1.12 which worked perfectly however...

I have a new deployment for an existing IP Office 500V2 (running 9.1.12). I ordered a new DS16 V2 and new DS30B V2. The DS16 is working like a champ. THe DS30B is giving me nothing but headaches and ready to get an RMA for it. Basically I have factory defaulted the IP Office using Manager as...

Avaya IP Office V2 9.1.7: I have a system running 9.1.7. We created an "open" time profile used on the incoming call route between 5:30 am - 4:00 pm M-F. I put a user button on the reception phone (TIMEPROFILE) so that the user could latch/unlatch if needed. Basically what happens is that when...

I had a request to see if users could be allowed to change their own DTMF breakout destinations. System is on version 9.1 with VM Pro. I looked at Self Administration but logging in does not appear to allow users to change these options. Customer is stating it would be beneficial for certain...

I have a customer that is inquiring about the ability of automatically pausing the recording of call center agent calls and resuming when they perform an action on their computer screen (their web-based client booking software launches a separate browser tab when being directed to the credit...

We have a request to setup out-calling for an emergency mailbox. They have embedded voicemail and an alpha-numeric pager. Anyone configured this before? We have done this on Avaya partner systems for years but not tried IP Office with embedded. I quickly looked through doc but didn't notice...

Would anyone happen to know if call waiting is supported on a 3rd Party IP EndPoint (assuming that the actual manufacturer of the device can support it). The documentation states that "Beyond basic call handling" the following features are supported but does not mention call waiting.

Ok - this issues is not necessarily an IP Office issue however a translation issue of some sort so be prepared for this one! I have remote Safetran (a device that allows us to dial into it remotely and access a radio for communication). This device (Safetran) does not play nicely when you dial...

I have a customer with IPO500 V2 running 9.x with Voicemail Pro. They have a sizable call center and we record all calls (and have done so for the past 10 years). A recent audit showed that the recording of calls should be paused when the customer is speaking the credit card number (essentially...