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Good morning. First, allow me to thank all you s-m-a-r-t people on tek-tips.com (in particular this forum) for helping us keep our Nortel systems running in "tip"-top shape. Second, forgive me if I am posting in the wrong forum. I think this is the only forum where people would know what...

Anyone see an Outlook 2003 client issue like this before? It's driving me nuts. I have an Outlook client on a PC connecting to an Exchange server which works fine for a few hours, then displays the following message: "Unable to open your default e-mail folders. Outlook could not start...

This topic has been covered before, but sometimes the answers change as time goes on. What is the best IP phone model for use in a Nortel CS1000 system? We have a large Nortel deployment and all the IP phones all work great. We are phasing in the 6140 model as older 2212s are replaced...

Hi. Would anyone like to share a preferred solution for call recording Nortel IP phones? I've researched one in particular that interests me because it uses an MLS link to help decide when it will record the phone. How the audio stream is actually captured I don't know. VPI - anyone have...

Simple question. What is the maximum number of phones a BCM50 3.0 can support? Don't just say, "50". There are 12 digital station on the main unit, a DSM 32+ in an expansion cabinet for digital stations, and a PRI module in the other expansion cabinet. Could IP phones be registered to...

Anyone have a procedure to backup and restore a Nortel 2246? I don't need to do so now, but I'd like to be prepared. Haven't found the process on the Nortel site, yet. I have the ability to ftp certain files to and from the unit (config.bin) which looks promising but I'd love to something...

Here's one for you wireless gurus to consider: We've integrated a 3rd-party nurse call system with Nortel WLAN handsets (2212s) and have had decent success. The nurse call system can send text messages to the Nortel WLAN handsets held by caregivers. The caregivers can view the messages and...

Anyone using (and having success with) Aspect UIP? I have one and have found a steep learning curve with the product even after working with Aspect Call Center for 5+ years. UIP is impressive in many respects but there doesn't seem to be a great deal of online resources regarding it except for...

Hi. I am an engineer familiar with Aspect v7-8 and other ACDs. I'm new at a company that's rolling out an Aspect Call Center and I'm trying to get up-to-speed with the new software. Could anyone please offer a brief description on the licening model that Aspect currently uses? Off the top...

This seems to be a common issue, but we haven't been able to correct it yet. We have a CallPilot 201i ver 4.0 and need to create an auto attendant menu. I am attempting to run application builder (04.04.04.05) from my client laptop. for purposes of discussion: The CP CLAN address is...

Good morning everyone, You guys make this a great site! Question for you: Does the NTRB21ac TDMI card have an internal CSU or is an external CSU required for a basic telco PRI connection? I know Aspect DTIMs have one built in, but that's a horse of a different color. I was furnished a TDMI...

Hi. Here's a former ROLM tech in a bit of a bind with an old Option 11. I basically need to perform a backup of the PBX and Meridian Mail and gracefully shutdown those systems temporarily. I have terminal access to both and the S/W release is 22.16. If anyone could share the proper procedure...

I've been reading the Networking Guide concerning the MCDN option for awhile, but haven't had direct experience with it. I would like to hear what the group's overall impression of it is, as to whether or not it is necessary. I have a good opportunity coming up with about half a dozen...

BCM experts, Is it possible to set a limit for the number of calls that can queue to a skillset, CDN, or target line? Avaya has a feature called 'max queue depth' which creates such a limit, and I am looking for similar functionality in the BCM. Thanks!