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Converting an old Nortel MICS to a new Avaya IP Office, customer has an old T1 with 24 channels of E&M Trunks for 2 way DID. T1 is greened up and I can make outbound calls but can’t receive incoming, calling party hears silence, no ringing and times out to fast busy. Current setting for...

Trying to cut over a conversion from Nortel MICS to Avaya IP Office with older DSS T1, Two way DID with E&M Trunks. If I program the new IP Office with E&M Switched 56k, I can make calls but can't receive calls, I have incoming set to auto answer. calling party hears no ringing. system status...

Can a hunt group Call Forward No Answer into a mail box after 4 rings, I know Overflow will transfer to an ext., but I dont want it to ring 4 more times.Thank you for any help

Does anyone have an opinion on the Altigen product? I currently service Nortel ICS and BCM and have a chance to get some training on the Altigen product. Good, Bad, Love it or do ya hate it. And tell me if you have had any experience with Trixbox or Allworx. Thanks

MICS with 7.0, PRI with M7310 phones If I have 4 extensions in a hunt group, let’s say Ext. 223, 224, 225, 226 that Appr & Ring and 1 target line assigned to the hunt group. Can ext 223 answer a call and have the ability to take a 2nd call, if possible a 3rd call from that same hunt group. Do...

Is there a way to get transferred to a RAD through the Auto Attendant, afterhours with no receptionist. My customer has an 8 line hunt group, lines 1-4 and 25-28 on a MICS. I took line 28 out of the Night Ring Services and programmed the RAD to answer line 028. The problem is, Qwest is...

Does anyone know the procedure for attaching my laptop to a NAM 4.1.5 using norstar Voice Mail Manager 4.0. Need to clean up all the old mail boxes. Thank You

Does the BCM 50 R3.0 come with caller ID on the first 4 ports?

Overview Need to replace an existing MICS 032 with XC 4.1 R1 NVRAM to a new MICS 032 with XC 7.0 R2 NVRAM. I have a new 032 KSU, XC 7.0 software and R2 NVRAM. I also have a new PRI Key Code and the USA XC Upgrade Tool. My game plan With a RAD, back up existing 4.1 to my laptop Power down the...

I need to upgrade an existing MICS XC 4.1 with a R1 NVRAM cartridge to MICS XC 7.0. I have the upgrade tool for the MICS XC 7.0; I have the XC 7.0 software and the R2 NVRAM cartridge. I have read the upgrade your Norstar System of the installer guide, but at no time does it explain the step to...

I have an Norstar 8 port analog station module that stopped working, the green power light flashes. I opened it up and found a fuse, but it tested OK, anyway to fix it, or is it trash.

Does the BCM have a Fax Server application, would like to take 10 to 12 DID numbers on a BCM 50 and have them receive faxes and point them to individual emails.

Can I use a DID number or a service route to forwared callers into a mailbox. Customer has a MICS 4.1 with PRI trunks, 8 port NAM

I have an old 824 with DR5 and after 10 plus years the old voice mail modle B has crashed. I installed a used 4 port flash unit and I have one problem, I cant get the AA to answer line 1. I have moved line 1 to line 3 and the AA pick up the call. I also moved line 3 to line 1 and the aa will not...

I recently moved an existing Norstar MICS with 4.1- T1 with PRI, the new telco provider is Cox Communications. The problem is about every week- week and a half the provider says the norstar is rejecting incoming calls, sometimes its all the calls and sometimes I can get 1 call in at a time. I...

I recently moved an existing Norstar MICS with 4.1- T1 with PRI, the new telco provider is Cox Communications. The problem is about every week- week and a half the provider says the norstar is rejecting incoming calls, sometimes its all the calls and sometimes I can get 1 call in at a time. A...