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Hello, Avaya IP Office 500V2 fw 9.1.12 with a bunch of Avaya VoIP and Avaya DECT terminals. Forwarding is NOT working if the phone is NOT physically plugged. Is there any way to forward calls when phone is not connected to IPO unit? Thanks in advance. Regards.

Hi, IPO v2 9.1.12.212, Call Assistant 9.1.12.0.3 It seems that Call Assistant does not log incoming calls when unconditional forwarding to an external number is set for the extension. It's a expected behaviour? Thank you in advance. Regards.

Hi, IPO 500 v2 9.1.12 + VoiceMail Pro 9.1.12 + one-X Portal 9.1.12 one-X Call Assistant record button is disabled (greyed out) for external calls. It's enabled for internals call, and voice recording works fine (WAV file is sent to user email address). I'm pretty sure I'm missing something...

Hi, Anyone can confirm if the IP-DECT Base Station model IPBS2-C4A/1A is a discontinued product? Thank you in advance. Best regards.

Hello, From time to time Avaya Call Assistant 9.1.12 shows "Checking messages ..." forever for some users, while other users can see their message list. This is a random behaviour, one day it's working for one user and next day same user got "Checking messages...". Restarting the services...

I have a 3725 IP DECT Handset Software 4.3.32 connected to an IP Office 500v2 9.1 - UserID and MessasingID (match the extension number) are differents - Reading thru the user guide can't find how to change UserID. Is there any way?. Also, I have read about a shared phone functionality, can't...

Hello, We have an IP500v2 9.1 and one-X Portal for IP Office 9.1 - Users are using one-X Portal Call Assistant 9.1 to log in the one-X Portal. As per documentation, IP500v2 can only store up to 100 personal directory entries. When this limit is reached, additional personal directory records...

Hi all, Recently upgraded from IP Office 500 to IP Office 500 V2 R9.1. Phone Manager Pro was replaced by one-X Call Assistant. I am looking for a way to export Phone Manager's speed dials and import them into one-X. Thank you in advance. Regards.

I have the following scenario: Control Unit IPO500 v5.0.26 with 3 hunt groups defined as: Group1 Ring mode: Collective Overflow mode: Group No answer time: 15 secs Overflow time: Off Queuing: Off User list: User1 Overflow Group List: Group2 Group2 Ring mode: Collective Overflow mode...

Hello, Control Unit IP500, Current firmware 5.0 (26) - Phone Manager 4.2.41 Phone Manager in VoIP IP phone mode (Phone Manager PC Softphone) does not work on Windows 7 (error message “Failed to register with IP Office for VOIP operation! Contact your system administrator”). I have read that...

Hello, I have an IPO 500 and 4 DECT R4 IP base stations, only one acting as master. In order to accommodate to an internal IP reorganization I have changed the LAN IP address of all BS: - In LAN|IP I have changed the IP Address (no need to change mask, gateway, etc) - In DECT|Radio I have...

Hello, System: IPO500 v5.0.26 // Manager: 7.0.26. I am trying to add an appearance button by means of User>Button Programming tab but the Appearance item in the action list [Dial Group User Advanced Appearance] is dimmed and can't select it. Why?. Thanks in advance. Regards.

Hello, This is a Windows multihomed system (several IPv4 addresses) with Avaya VoiceMail Pro 5.0.30. What IP or IPs will be used (binding) by the VoiceMailProServer service?. Thanks in advance. Best regards.

Scenario: a hub transport server with two NICs; each NIC has one IPv4 address; all addresses belongs to the same subnet. Is there a way to force SMTP outbound traffic to a specific NIC. Also, we want to use a specific NIC to receive traffic from the mailbox server. Thanks in advance. Regards.

Hello, Our system is an IP500v1 5.0.24 with a DECT R4 solution. We have a bunch of 3725 handsets connected thru IPBS1-Y4 base stations. Everything is working fine except for a problem: all calls (internal or external) received by any 3725 are flagged as priority and cannot be rejected. I don't...

Hello, DECT R4 system connected to an IP500 (5.0.22). In idle mode the display of the 3725 handsets only show system an user names. No date, no hour, no Bluetooth icon, etc. The documentation states that the display normally displays date and time, the Owner ID and telephone number. I...

Hello all, I am having troubles trying to substitute the IP-DECT system connected to an IP Office 500 5.0.22 for a new DECT R4 system. The actual IP base station is an RFP32 with 3711 handsets subscribed. The new R4 IPBS is an BS340 with 3725 handsets. The 3725 handsets are already...

Hi all, Is there a way to disable the splash screen of PM 4.x? BTW, I am looking for the complete list of command line arguments to PhoneManager.exe. Thank you. Regards.

Hello, One of my users is experiencing the following error in Phone Manager 4.2.24 (previous version was 4.2.23 and same error). PhoneManager "is not a valid floating point value The error window appears when PM is starting. PM seems to be working correctly...

IPO 500 unit. Recently we have added an E1 trunk in order to replace 3 BRI trunks. The TelCo cut off the BRI lines and now I am getting "Out of Service" alarms for the 3 BRI trunks. Is there a way to disabled these 3 BRI trunks?. Thanks in advance. Regards.