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Good day all. Can Cisco phones have an option that by dialing a code or extension number we can send a one way paging announcement to all phones at a particular location and to all phones in multiple locations? Thank you in advance! Frank. City of Cape Coral, Florida

Good day all! Is there a way to transfer a caller directly into someones voice mail without ringing their phone. Thanks in advance! Frank. City of Cape Coral, Florida

Good day! We're either going to diasable or change the dial zero target. The powers are discussing it. Please tell me where/how to get into the program to either change or disable the target when users dial 0. Thanks in advance. Frank. City of Cape Coral, Florida

Good day! We've got several hundered phones and all have the correct time. I just built 3 new 7965 phones and only one of them is showing exactly 4-hours fast. I've looked everywhere in the programming and can't see anything unusual. Any help would be appreciated. Thank you! Frank. City of Cape...

Good day. On our old Unity the time schedule on when Unity will call your cell when you get a voice mail message was very obvious to find. On the the new Unity Connection I can't find it anywhere. Please let me know where the schedule is locatied. Thank you! Frank. City of Cape Coral, Florida

Good day! We have some local calls in another area code. Telco recently added another office code that has to be added so we can dial 9-NPA-NNX-XXXX (no dial "1" first). Can't find where/how to add this into the data base. Any help would be much appreciated. Thank you! Frank. City of Cape...

Good day! We have some local calls in another area code. Telco recently added another office code that has to be added so we can dial 9-NPA-NNX-XXXX (no dial "1" first). Can't find where/how to add this into the data base. Any help would be much appreciated. Thank you! Frank. City of Cape...

Good day! We've been using ATA 186's allot and for a long time and I was just given a 187 and it won't go on-line. It's status says unknowm and won't grab an IP address. I tried all the SIP options on the device but doesn't help. Thanks in advance. Frank. City of Cape Coral, Florida

Good day! In a cost saving measure management decided to use Juniper switches whenever possible. As the low-level phone guy I only design, build and maintain the phones going on them. I don't know if it's a coincidence or not but it seems we have allot more phone failures when they're on the...

Good day! Is there a way to call forward a non-primary line (line #2 as an example) from a phone? The only way I can get a line to call forward is if it's the primary (line #1) on the phone by pushing the call forward button and entering the target number. Thanks in advance! Frank. City of Cape...

Good day. Talk about user guide cornucopia! I've looked and see many user guides but for our employees we just want a basic no frills user guide. All the guides I find on-line give way too much information which will mean allot more user problems and service calls. Is there just a basic user...

Good day! We recently upgraded to a new Cisco Unity Connection from an old version of Unity. On the old system I could program the voice mail to call me on my cell when I get a message between 8 AM and 4:30 PM Monday through Friday. On the new system I can get the notifications to work but can't...

Good day! I can't get a 7915 expansion module to work on a 7965G phone. Everything seems to be programmed correctly but the exp module just shows the power is on by having all the line buttons lit and the display shows the Cisco logo. Thanks for any help. Frank. City of Cape Coral, Florida

Good day! I have an ATA installed on a fax. If you 4-digit extension dial it, it will give one long ring and the fax answers and receives with no problem. Dial it on the 7-digit incoming number it dual (doulble) rings with short bursts and the fax almost answers with a very short beep but then...

Good day! I cut over a Cisco VOIP system that replaced a trunk level access paging on an NEC system. I installed and ATA to call a station level access adapter which Valcom recommended. Sometimes after someone makes a page, the ATA will access the paging system on it's own and you just hear a...

Good day! I cut over a Cisco system that replaced a trunk level access paging on an NEC system. I installed and ATA to call a station level access adapter which Valcom recommended. Often the ATA doesn't release the call on the station level access adapter when the caller hangs up and it can...

Good day. I'm told to put a 2nd line on a ATA the second MAC address has to be a "little" different. IE: Drop the OO at the beginning and add 01 at the end of the address. Line 1 works fine and I can program the 2nd line on it but the 2nd line doesn't work right. Line 2 gets a dial tone and can...

Good day. We've been using 79XX (7960 etc) series phones for several years and recently were loaned some phones that are on a big sale to try out. We're testing 6945 and 6941's. It seems that these phones are different a maybe even a little peculiar. They're harder to get on-line and in the...

Good day. I'm having some trouble getting Unity to call the users cell phone when they get a message in their voice mail box. Everything seems to be set-up right but it won't call out. Thanks in advance for your help. Frank. City of Cape Coral, Florida

Hey all. We have a sorta new call accounting system called Office Watch. We track calls on our Cisco CM and our NEC 2400. For the most part it seems to work okay but if you dig deep into the reports you find all kinds of real "squirelly" extension numbers and they seem to come from the Call...