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How might I check the number of active external calls? I noticed an Alarm 75 this morning. We can only make perhaps 2 or 3 external calls on our plain old PRI. Googling, I see this is some kind of PRI clocking issue, and I've contacted our phone carrier. We have a Norstar KSU/PRI MICS 5...

We have a Norstar KSU/PRI MICS 5. Handsets are M7310. 61 DIDs. We are switching carriers. I do as much maintenance as I can, and use a local Nortel hardware vendor for important things (like when we switch carriers). They are scheduled to assist in cutover in several weeks. My phone hardware...

I noticed that our latency from our Minneapolis office (which has 50/10 Comcast Business class) to a server in our Chicago office (a different ISP), is either routed a fast way through Chicago, or a slower route through Denver->Dallas->Chicago depending on which public, static IP address we...

I administer a Norstar KSU/PRI MICS 5. Handsets are M7310. Is there a way to look up anyone's extension and call them? We always print off a list of names and extensions, but that's not always convenient (gets lost). I see at this post http://www.tek-tips.com/viewthread.cfm?qid=726076...

I haven't done much of this before, so bear with me. I need to terminate some low voltage wires (HDMI, CAT5e) inside a cabinet. I've got the faceplate figured out (Hubbell iStation). I plan on surface mounting a single gang box to the interior. Should I use plastic, or a metal one that...

We have a Norstar KSU/PRI MICS 5. Handsets are M7310. Is there a way to log or track outbound long distance phone calls? Or to lock it down with a password or something. Our phone company only shows the phone number called. The originating number is always our main phone number, which...

We have a Norstar KSU/PRI MICS 5. Handsets are M7310 How do I move an old identity (extension number, key functions, DID, etc) to a different set? I can't locate the user's original set, or it has gained a new identity. His old situation was Line 247, and an extension of 447. DID is...

I'm looking for a good/standard way of labeling the _rear_ of a 110 patch panel. In this case several Hubbell P6E48U. They come preprinted 1-48. On my second panel I used a labeler to renumber the front 49-96 and so on. I'm going to punch down jacks at the user side first, and start the...

We have a Norstar KSU/PRI MICS 5. Handsets are M7310. How do I setup Call Logs? Some phones have it, some don't. I logged in | Terminals & Sets | User preferences | Call log opt’ns | Log all calls, for the phone I wanted to enable it on. If I do F 812 I get "No log assigned". Do I have to do...

We have a Norstar KSU/PRI MICS 5. Handsets are M7310. Moving our KSU tomorrow. Any tips? Are the settings saved to some kind of flash memory? Or is there a risk of losing our settings by leaving the KSU unpowered? The new plywood is on the wall and ready to go.

As I type this, electricians are starting to wire power to my server room. I didn’t realize they’d be here. I’m new to running things at 208v but it seems all my equipment supports 100 – 240ish volt. I understand I would replace power cords to plug into C13 at the device end, and C14 at the...

Looking for guidance on designing a conference room table setup. Want to allow guests to hook up their laptop video to allow presentations. Table has 8 "cubby holes" to terminate connections. I'd like to have one or two for guests to hookup their video and display on an LCD HDTV yet to be...

Best way to extend a demark about 150 – 200 ft ? 6 T1s today (maybe another 6 in the future). Running past a huge HVAC system (can’t avoid). T1 cabinets are planned to stay at the demark, unless there is a reason to move them (I don’t know any better). Special crimping tool? If STP...

We have a Norstar KSU/PRI MICS 5. Handsets are M7310. I don't know of a way to return a call from the call log. I can scroll through it, write it down, then manually dial the number. Pretty frustrating. Isn't there an easier way?

We have a Norstar KSU/PRI MICS 5. Handsets are M7310. The Call Fwd. button works on half, but not on all. How do I get it to work on the ones that do not? They all prompt me "foward to:" but I get "Invalid number" on the bad half. I have to use 9 to dial out. So on the good half I hit 9 +...

We have a Norstar KSU/PRI MICS 5. Handsets are M7310. Problem: User inadvertently changed functions which plugging in a new handset cord (the coiled one) to the bottom of his phone. He held the phone upside down and was hitting keys randomly. After he got the new handset cord plugged in, his...

We have a Norstar KSU/PRI MICS 5. Handsets are M7310. Paetec delivers a DyIA PRI. Our phones only display name for incoming calls. Many times we just see “Cell Phone” or a city name which isn’t very useful. The number is also sent since it gets logged in our phones, but isn’t displayable...

I'm not sure where to post this, so maybe the readers here can point me in the right direction, so thanks in advance. I need support getting Maxis security panel software to run. The original installer is not being helpful. The software author is www.dsc.com, but they won’t deal with end...

I’m looking to have calls go to my voicemail no matter where they come from. Currently, if the call is from an internal extension to me, it goes to my voicemail after about 4 rings, but an incoming call from the outside world to my DID, goes to the general delivery voicemail.

We have a Norstar KSU/PRI MICS 5. Is there a feature to assign a real phone number to ring at many users' sets? What's it called, and how is it done?