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  • Users: AWYNOne
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  1. AWYNOne

    Queuing to multiple skills

    Is there a way to queue to multiple skills so that the first skill does not always receive the next call based on availability (y/n), but instead based on longest available in any of the skills? My vector is set up to queue to skill 1, then queue to skill 2, then queue to skill 3. As written...
  2. AWYNOne

    Trouble with recording MCT on TN763 Aux port

    Avaya installed a 909 coupler last week but when we terminate our recorder to the AUX port and activate MCT, the voice will port will not record voice. After listening to what was recorded, what I hear sounds like feedback/buzzing. Does anyone have any idea what might be missing in my...
  3. AWYNOne

    Port Speed Audix CLAN vs PBX CLAN

    We are running Intuity Audix 5.1 and Definity G3rV11. When telecommuter employees log in they are hitting our audix CLAN vs the PBX CLAN. When they do, they experience high numbers of disconnected calls, softphone application (license version 5.2) freeze and inability to dial. Is there any...
  4. AWYNOne

    Loud DTMF Tones in Agent Headsets

    When a customer calls our center, at the end of the call we offer tp transfer the customer to other businesses. Recently, our agents have started to complain about hearing the LOUD outpulsed tones when the transfer is generated. Is there anything anyone can think of that would generate these...

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