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  • Users: spourdas
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  1. spourdas

    Aspect/CTI dial DTMF digit problem

    I am trying to provide soft phone capability. Rep calls customer. Rep puts the customer on-hold. Rep dials and plays a VRU message. Rep conferences the customer in. Now, we need to send a DTMF digit to VRU. This works when The VRU is dialed first without using the Aspect phone and the customer...
  2. spourdas

    how do you conference in the VRU for esignature?

    Let's say an agent is talking to the customer. At some point, the agent needs to play some questions and record the answers through VRU. Now, to minimize manual interventions, it is preferred to do this as automated as possible. What would be involved to write a CTI application to dial out to...

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