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I have a customer with a Rel01 V3G Fiber NAM. I stopped working a few days ago. When trying to acess the feature codes it says feature unavailable. I rebooted it and it beeped a couple of times then ran through some codes on the display. After a few minutes the display read 00 with a green dots...

I have a customer with a call pilot 3.1 with Call center reporting. They can access their IPview and access real time reporting but they can't get reports. The reports come with all of the values being zeros. I checked the connection in admin and in connection status it says that it has 100%...

I'm installing a new hard drive into a BCM50 1.0. I'm trying to restore a back up into the system. I'm getting an error saying that the "rules delete". The restore quits. vI defaulted to try to make it work. It still won't restore. Do I need to patch it up before I restore? Thanks for any help.

I have a customer with a flashing green power light on the phone system. The status light is solid green. They had the phone system go down in the morning and they rebooted( uplugged the power supply). I could connect with the element manager. Could this have bad power supply? Thanks for any help!

I had a customer who has a MICS 6.1 and a call pilot 3.1. They are using call reporting on a XP computer. The Power was turned off on the PC. When the PC was powered up the ipview stopped working. Checked all of the setting and everything was good. I deleted the call reporting program and...

I have a customer with a BCM50 Rel 1.0. The Phone system has stopped working. All phones are flashing like they are booting up. He said that every few months the BCM would lock up and he would unplug it. It would come back to life. The last time he did it it never came back. The power LED is...

I have a BCM1000 3.6 that has a T1 internet connection. I set up the Ip address, subnet mask, next hop router and DNS. My ip phones work from the internet and I can access the BCM unified manager from the internet. But I cannot acces the internet through the BCM lan port. DHCP is working. Is...