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Hello, my Server Edition is currently installed on a Windows Server 2008 R2 VM. Microsoft has ended support for this OS so I need to move my Server Edition to a new VM with a current server OS. Is this possible or do I need to reinstall Server Edition on the new VM? I've asked Avaya for...

Hi All, I experienced a problem last week that was quickly resolved but I need to document a root cause for my client. The issue was callers could not dial extensions from Voicemail Pro autoattendants. I was driving while this was reported to me so I don't know if DTMF tones weren't recognized...

Hi, I just installed a new DECT R4 IPBS2 station across the street from my working DECT system and my 3720 phone can only receive calls but cannot make calls. I have this new station set up as Master Air Sync mode, Sync region 1. It is registered with the master station. Audio is very clear...

Hello, I have a service request open with Avaya to address this problem and it's going nowhere very s-l-o-w-l-y. I now have 10 DECT stations deployed in a two-story, 44,000 square foot clinic, and am still getting some RTP errors. I've attached screenshots of 1) AirSync Overview, 2) RTP Event...

Today two 9504 phones displayed "Please Wait". I'm on IP Office Server Edition 9.0. Long story short: unplugged line cord from 9504 and plugged it into a 1408 phone. Phone began downloading firmware, took 3-4 minutes. After 1408 phone finished upgrade, unplugged line cord from 1408 and...

My customer reported she hadn't received any voicemail messages in a hunt group mailbox for a month. I looked in System Status/Voicemail and saw that the mailbox had 0 messages. So I left a message in the mailbox and the number of new messages immediately changed from 0 to 107. I added the...

My 9.1.100.10 Server Edition experienced a temporary glitch and I'm wondering if anyone else has experienced this. My CEO tried to call in to one of our conference bridges and she said "it didn't work". So I called the D.I.D. pointed to the short code I assigned to the Voicemail Pro conference...

Hello, I just upgraded an IP500 V1 (5.0.18) to an IP500 V2 (9.1) and now the Softconsole has lost some of its features. I also upgraded the Softconsole from 4.2.36 to 9.1.300.3. Before the upgrade the receptionist was able to transfer a caller by pressing the F3 key, a window would pop up, he...

I recently upgraded my single-site IP Office as well as an 8-site SCN, and want to post some of the bugs I encountered. Hope this is helpful to anyone upgrading to Server Edition. They seem like little things but if not caught can cause severe problems. Manager problems 1. Can’t save...

thread940-1699475 Bas1234 is absolutely right, after updating my IP-DECT base stations I started to work on the phones only to find to my dismay that I was getting the Java Runtime Environment error when I tried to open WinPDM. After countless uninstalls of various Java versions and WinPDM and...

I'm on 8.1 (69) and MOH is no longer heard in between queue announcements after I made a subtle programming change in VMPro. MOH was heard originally, when I programmed my Specific Start Points/Groups/Queued and Still Queued with Generic actions. Then my customer asked me to modify the queue...

Hello, my customer is experiencing intermittent static on IP Office calls. The static appears across the board: inbound, outbound, internal, external. I checked System Status on both of their locations and there is no packet loss, just high jitter and long round-trip-delays. My company only...

I deleted a user in Manager 7.08, then found that the 15 messages she had in her account folder disappeared as well, although the folder was still there. I then added the user profile again with the exact same name and full name spelling, but the messages are still gone. Is there any way to...

My Remote Audix license became invalid after I changed the IP addresses on my LAN1 and Manager PC. My key server still looks good, it's solid red in the task bar. I removed the license and added it back by copying and pasting, and all I get is Invalid as the License status and ??? as the...

I have a problem with a G3csi where outbound calls couldn't be made. I also couldn't access the switch through ASA although I could Telnet into it. I did a system reset 4 and this fixed the outbound calling problem and restored ASA access, but I keep getting PKT Bus errors, type 1793 and 1 on...

I have a customer on an IP406V2, Rel. 4.2 (17), that has the following problem. They have two sites connected together with an H.323 trunk. When the receptionist at either site is unavailable she forwards her station to the receptionist at the other site. If someone makes an internal call to...

I've got a customer that is just busting my balls over this "problem". I don't know if it's a bug or if it's supposed to work this way. They're killing me over this, so here goes. I call in to the receptionist. She parks me on Park 1 and calls her boss to see if he wants to take my call. If...

My customer has an IP500 Rel. 5.0.8 and has the following problem--don't know if this is a bug or if anything can be done to fix it. To transfer a caller directly into a user's mailbox, the receptionist uses the #N# short code which works if she enters the user's extension on her dialpad. This...

My customer has an IP406V2, rel. 4.2 (17), and their ARS table shows 1N=1Nsi[10-digit number]. This number is displayed on 99% of cell phones and home phones, but a few home numbers recognize calls from this customer as a blocked number, and the customer hears a message like "this number cannot...

My customer's Magix can't make or receive calls over their PRI. It was working fine until I tried to connect to it remotely with WinSPM, then I lost my connection and the PRI went down. I replaced the DCD 100 card and still no luck. The carrier insisted the channels were in service then sent...