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I have a small 3300 Ver. 9 with MIcollab /Nupoint that the customer would like to toggle Night Service on and off from the reception phone(s). Looking to just forward one number (Customers main number) coming in on the PRI. It would go to a simple General mailbox. In Day mode it is to be...

Hi all! I have a new mv250 controller software 6.3 HX with a expansion mod. In the expansion mod are two digital cards for the extensions. Everything is up and working fine. I want to ditch the expansion mod (older intertel) and move the cards up the controller. I have two free bays on it...

Hi Folks, I have a customer with 3 remote locations. Each has a CICS and CallPilot 100. Am trying to create a back door dialing system using Auto Answer on a particular trunk (line). Regular POTS lines. Am trying to make this as seamless as possible. First question is-can the remote CICS...

Hi! I have a customer who had a power surge, causing issues with the PRI. I saved the database, and want to restore it in another KSU. Will the PRI Enabler Key transfer to the new KSU? I see it in programming, and have a steady green light on the DTI card. Can't make or receive calls...

Hello everyone, I have created a separate network for the Mitel 5000 controller and the IP phones to use because I do not want the phones utilizing the same network as the computers for voice quality issues. I have used a simple Linksys router as the default gateway for the above to route them...

I currently have a PRI connected to a 5000. I have two loop lines in the system that I want to automatically be accessed on dialout if the PRI goes down. How do I configure this? Do I have to implement ARS? What options would I have to do it without setting up ARS. Thanks! Eric Mitel tech

Hi all, Our sales sold a customer a analog cordless to go along with a new 5000 that I am to install. I plan to use one of the SLA ports and create an analog extension with the phone. It will select intercom when I press the on button and a CO trunk group will be selected for outgoing by...

Hello my fellow technicians! I recently set up a 5000 at a Baptist Church in key system mode as in I put all the individual trunks on the phone and the extensions automatically select the line pool when they pick up the handset (house phone on ) thereby bypassing intercom and the need to...

Hi, I have a customer who is successfully using the RCC Reporting on his BCM50, v6.0, with Windows XP Professional Web Server. Customer is upgrading all of their machines to Win7, and need to know if Windows 7 is supported, and the exact specs for new Windows 7 machine that customer will be...

Hi, I am trying to locate the correct CallPilot Player to use with CallPilot 100, v3.1, to successfully upload Greetings into the Auto Attendant. The CallPilot Player that is included with the install cd is known to not work, but another version apparently does indeed work. Need to know what...

Hi Folks, Need some assistance with Partner Mail v3. First, customer had a working Auto Attendant with custom greeting and options. Now, calls ring once and a canned voice says transferring to Attendant. Any thoughts on this? Second, is it possible to have two or more auto attendants for...

Hi Folks, I hope that someone has good news for me on this one! Trying to back up the existing database on an old NAM voice mail system, and then restore it to a different NAM. Keep getting Restore Aborted after a few minutes of restore operation...this worries me! First of all, is this...

How can I tell if I am using one of the newer NVRAM cartridges?? I am thinking that I might have an issue related to using the first generation with 7.1 software on a used MICS. Thanks!

Hi, Strange problem here! A customer bought a used MICS with NAM vmail. Calls that ring directly to a phone forward to mailbox after 4 rings, but calls that come in through the AA forward (or revert back?) to the vmail DN only...caller hears AA greeting, not mailbox. Am I missing something????

Hi, A CICS v4.1 question If I have night ringing service on automatic, can I overide it manually at the control set? How long will it stay on? Until the next day, or will it stay activated indefinately until I manually turn it back off?

Hi, I have a customer with centrex lines that I would like to have inbound callers be able to transfer from one line to another via the CCR tree point . They have a 8x24 expanded with a copper connected NAM ver 4. How would I accomplish this? Thanks for the help! Eric

Hi again all, Looking to change COS on a mbox so the off prem notification only calls out once. Which COS should I use?They are currently set at COS 1. It's NVM 4.0 NAM ( I only have a flash manual which is restricted to 8 COS setting and none that will allow just one notification.)...

Hooked up an m7324 with a blf . Initially got flashing indicators on boot up, but when you go to program the blf with F2 and press the blf buttons they won't program . Tried F*0 and hit a blf button and got no response. I have changed the set, blf, cords,etc...Could it be a flaky port? i have it...

Hi, Tried a F9*2 on an installed smdr6 and got a "printer problem" message instead of the usual admin menu. I have not connected the serial cable to the call accounting pc yet.Could that be the problem? Thanks!

Hi, Have a MICS ver. 7.0 and callpilot 3.1. Want to set up electronic gate (that used a dn with a ata) to first dial an internal extension ( caretaker's extension and ring maybe 4 times, then dial out automatically to the caretaker's cell phone for complete coverage. Any ideas? Answer