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I need some assistance with allowing dialing to a specific International code. I thought we could dial this country (Venezuela) but it could be blocked but I forget how to find which digits we are blocking in NARS/BARS. I tried to set up a SPN but that did not seem to work - this phone is...

Tek-Tip buddies - Do any of you have an awesome UK or Ireland contact person I can speak with? I believe I had one but no longer have the info. I can try to get some contacts from some other sources, but I respect my Tek-Tips friends opinions first :D We are possibly looking at Volt Delta ...

Hello everyone - I see there are many suggestions on different call accounting to utilize with Nortel CS1000 or Avaya systems and we currently use Tapit Nova. It is not expensive (seriously $1,000) and it has done an okay job but we are moving to a server based Call Accounting because our...

Hey there. When I pull a Call by Call Report it looks like the call is coming from our Dialer system to land on the DN of an agent so they are reporting cross-connect issues. I am pretty sure this is not the PBX (CS1000E) causing the issue. I have traced it to route 21 which holds the dialer...

Okay, so volume and contrast and backlight settings seem to remain after an 1140 reboot but the Active Headset setting seems to always default back to Wired. Is there a way besides a provisioning file to keep the headset setting to remain once you set it on a phone? We are starting to roll out...

I have a question in regards to this: MARP is used for forward no answer and hunt on multiple appearance DNs. The MARPed DN will follow the FDN and HUNT prompts on the phone. Manual Call Forward using the Call Forward key does not look at MARP. The DN to be placed on Manual Call Forward must...

We have a sporadic issues with Nortel 1140 IP phones going into "starting DHCP" or they will say Cable Unplugged. We have Brocade Network, but we are slowly moving to Cisco. Everything seems to work fine on Cisco (that we have tested). We currently use Auto config via DHCP string - I have...

We are trying to send our voice messages to email. We have the FQDNs setup properly and the rule enabled. Desktop messaging alerts me to receiving a message but I get this error in CallPilot for the email forward: Wednesday, February 20, 2013 1:55:45 PM 54825 Major IMA Send [IMA Send Thread]...

I have the calling # display working on all the phone builds, but when the 2nd line rings the display shows the users extension since it has essentially 'rolled' from the primary line. So to the user it looks like their own extension is calling them. Is there a way to have the calling name...

EVERYONE!!!! I stumbled onto a FIX for my 1140 power issue problems!!! We have had our site running about 3 years now and this guys website post directed me to the EXACT FIX!!! I would say an issue with quality control from Nortel!! Here is the website if anyone knows component level repair...

We have recently had quite a few 1140 phones crash (unbootable) at our remote site - go into blue/red flashing. So my question is if anyone knows if there was a bad batch of 1100 series phones a few years ago? Pretty sure ours won't be covered under any 'warranty' but it sucks that they are...

thread798-1488541 I'll be nice since I found this via Nortel Docs provided with our 5.0 system in about 15 minutes ... SSH is enabled by default but not available until you do the key generation: Manage SSH keys using overlays Use the procedures in this section to generate, activate, view...

Is it possible that telnet sessions are hanging on our devices? We have some nmap scans going on and word has it that it doesn't kill cleanly and we have seen some cards reboot due to 'excessive telnet connections' per our Nortel vendor. We have devices excluded now, but we wondered if the...

We are trying to push our SNMP traps out of Element Manager to a location other than OTM. We setup the 2nd location (which happens to be Envision) but for some reason Envision can't see the traps. We are pretty sure it is set properly - we were wondering if you have to reboot Element Manager...

We were wondering if there is a key you can setup for Agents to press to alert our staff via Real Time Display that they need Supervisor Help. What is the best practice for that situation? We already have our supervisors 'roam' the floor but I imagine they want to be more efficient with...

Hey there everyone!! I need some help from your expertise (years of experience mainly) about some filmy dust on our phone displays that does not appear to be present on our laptops OR desktop monitors. We asked housekeeping if they had cleaned our phones and they claim no. We asked facilities...

Any ideas on this?? We just got our Nortel loadwares upgraded (finally running CAM08 on our MGCs) and this E1/T1 chassis was added about a month ago - been having trouble with it - we replaced all the hardware and the cable!! I was thinking a vintage issue but it all appears to be AAE5 (here...

We need to remove call forward keys that were setup by our lovely vendor on our agent phones. Does anyone have a handy trick to expedite the process? We have OTM and I wish it had different functionality to allow the removal of a key on stations that you select ... :D The only way we can think...

Hey guys. Is there a way to downgrade our 1140 firmware on specific phones (2 of them only) on a 5.5 system? Basically, version 0625C4L works with our Bluetooth headsets and 0625C6J does not. I would like to get our C6J sets back to C4L for our Help Desk so they can use our Plantronics...

We just had the below errors occur on our CS1000E system and we were called by our vendor that they couldn't clear it remotely so I came in - apparantly for nothing - because it shows EST after they logged out :/ % DCH054 DCH: 34 EST REMOTE TIME: 3:18:40 18/09/2009 Any ideas? We are...