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I have been given some pretty forms that have been made in Excel. They are formatted as I want them and this is quite important as they will also need to be printed out to get signatures on them. I want to make them a bit more interactive. I would like to have a button that will place all the...

First of all, does anyone know where I can get some Witness documentation from? I am trying to build a new query to give to non admin users so they will only be able to query calls from/to certain agents. Where do I select this range? Also, when making a test query, if I want to put in the...

Is it possible to remotly change peoples phone status. Take them off not ready, log them off, that sort of thing. Ideally, these are things I would like to put in a Symposium script. Any help would be greatly appreciated.

Does anyone know where I can get detailed documentation about the Symposium scripting language.

Is there a way that an agent observe key can be restricted so that it can only observe certain phones? What I want is for team managers to be able to silently observe anyone on their team and their team only. Any help would be much appreciated, David.

Is it possible to have more than one BFS key on a secretary's phone. I have given someone this key and she says it's perfect for what she needs but now she wants it for other managers whose phone she answers. At the moment I have put SCN keys on her phone for these numbers but obviously...

I would really like to use our daily podcasts for hold music. It would great if I could have different ones for different departments (or different CDNs using the scripts in Symposium). I have not touched MIRAN cards yet but have heard that it is quite a task to upload something new onto...

Does anyone know how I can get more than one phone to ring at the same time for CDN calls going through a script in Symposium? The phones are set up with ACD numbers but I don't want all the phones in an ACD queue to ring. Can a script be made to ring more than one phone at once? Any help...

Does anyone know how I can get more than one phone to ring at the same time. It would be good if, when a CDN call comes through, instead of bouncing round everyone in the group until someone picks up, all the phones in the group ring.

Does anyone know of a way in which you can change someones not ready status remotely? People are putting themselves in not ready so that they don't have to deal with calls that they should be. I want their managers to be able to turn off not ready from their desk.

I'm just looking for a bit of advice about jobs. I am actually British so my first question is, does anyone know how hard it is to find a job in the US or Canada and move over there (work permits etc.). Secondly, this is my first job after university (if you exclude being a chef). I've only...

Does anyone know how I can lock the SCR key of an ACD set that's not logged in so that agents can only make calls if they are logged in. I just can't think of a way of doing it.

I am helping to run a call centre with about 150 people. I have created some custom crystal reports using the AgentPerformanceStat tables/views but what I really need is to be able to generate a report (perhaps 2 or 3 every day for different agents) that shows every call that day. The only...