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  • Users: TSIjon
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  1. TSIjon

    Privacy Override

    Greeting, I have 2616's programmed on a CS1000M on 5.5 with shared Private Lines (PVR/Ringdown circuits) and every set has POA. When a trader attempts to hop-on an existing call sometimes it works, other times they receive dead air. The TDS/CONF packs tests OK and changing the Universal trunk...
  2. TSIjon

    Unity Connections 7.0 Remote Message Retrieval

    Greetings, Is there anyway to remotely retrieve end-users voicemail messages using Unity Connection 7.0 when the end-user has no voicemail password (* does not seem to work)? Thanks
  3. TSIjon

    Your call cannot be completed at this time

    Greeting, I have a DID # which is forwarded to a # that terminates on a ACD Q which is NCFW'd to a 5.0 CallPilot application. When the forwarded # is called the message "your call cannot be completed at this time" is played and then the call disconnected. I have opened up the default RPL list...
  4. TSIjon

    VG224 Analog Port Busy Tone when Offhook

    Greetings we have a number of tenants using analog ports off VG224's....initially there were programmed as POTS however many phones where not able dial out as the phone would immediately go busy when off hook (no input from keypad)....different phones and ports. After an inbound call was...
  5. TSIjon

    7970 One touch dial

    Greetings, What is the easiest way to hard code a toll free # on a 7942 on the second line button? Here is the layout: Thanks Modify Button Items 1 Line [1] - 1000 in Temp_DN 2 None ---------- Unassigned Associated Items ---------- 3 Line [2] - Add a new DN 4 Add a new SURL 5...
  6. TSIjon

    Meridian Mail Card

    Greetings, I had a Meridian Mail hard drive fail and unfortunately there is no backup, original media or tape drive for that location - however I do have a spare identical Mermail card. Can you keycodes be altered so the 11C recognizes the replacement Mermail card? If so what is the easiest...
  7. TSIjon

    4 Digit External CLID

    Greetings, Is there any way to just send a 4 digit CLID (extension only) on both internal and external calls? When I modify CLID table to remove the NPA & NXX it pads (suffix) all external calls with zero's. So if I call from x4149 to a local external number it will show "4149000000" - what I...
  8. TSIjon

    CallPilot 5.0 CLAN Address Change

    Greetings, What is the best way to change the CP CLAN address? Thru Windows network connections or thru CP configuration wizard? Thanks
  9. TSIjon

    CallPilot Play Envelope

    Greetings, When a call is received by a CallPilot Mailbox from our local area code 604 the play envelope does not include the 604 area code even though it is received thru CLID. To prefix 604 to the CLID I try to add the "local prefix" in Messaging/Dialing Information - however when I do this I...
  10. TSIjon

    Aura Communications Mgr 5.2

    Greetings, With Aura Communications Mgr 5.2 is there any way to disable the password requirement on individual mailboxes? i.e. the end-user does not require a password to access their mailbox.
  11. TSIjon

    Guestworks R10 + Intuity Audix/Lodging

    Greetings, I have inherited a Guestworks R10 + Intuity Audix/Lodging system and the vendor will not longer support it as it is EOL. They are proposing a 60k+ upgrade; as such I wanted to do some due diligence to ensure this is the best route. Questions: 1) What is the recommended upgrade path...
  12. TSIjon

    61C Virtual Loop

    Greetings, I wanted to add a virtual loop to a 61C. The existing loops are below - is there a recommended loop number to use for the new virtual loop? Thanks! SUPL SUPT SLOT XPEC0 XPEC1 SHLF ZONE0/1 004 STD LEFT 03 0 3 -- - - --- --- - - 016 STD LEFT 01 0 3 02 0 3 ---...
  13. TSIjon

    CallPilot 201i D:\VS1V

    My full system backups are skipping "D:\VS1V" because of a bad block. Question: 1) what is stored in D:\VS1V? 2) is it safe to run chkdsk? to try to fix the error; or is it recommended that Nortel remote into the server Unfortunately because of the bad block the backup are only partial.
  14. TSIjon

    201i D:\VS1V

    My full system backups are skipping "D:\VS1V" because of a bad block. Question: 1) what is stored in D:\VS1V? 2) is it safe to run chkdsk? to try to fix the error; or is it recommended that Nortel remote into the server Unfortunately because of the bad block the backup are only partial.
  15. TSIjon

    CallPilot Settings via Configuration Wizard

    Greetings, I would like to capture all the configuration setting on my release 4.0 CallPilot in the unlikely need for a rebuild. Is the best way to get the IP, keycode etc. info by running the configuration wizard? If so can this be done during the daytime? Thanks
  16. TSIjon

    Script Variable Treatment Value

    Greetings, I am new to Symposium and am trying to decipher a script. Under Script Variable properties, there is a "treatment" that has a value of "3007" - what does this value refer to? Thanks in advance!
  17. TSIjon

    Unified Message Storage

    Where are the unified voicemail messages kept? on the shoretel appliance or on the exchange server? Thanks
  18. TSIjon

    NT8D09 Loop Length

    Does anyone know the maximum loop length on a NT8D09 card? I see the NTP states "1000 ¾ at nominal –48 V" - so is that a 1,000 feet? or does it depend on the REN number of the analog phone? Thanks
  19. TSIjon

    OrderPro OPI Loads Required

    Can you please tell me what loads are required for OrderPro to generate the OPI file? I want to provide a limited access password to our vendor however want to ensure they have all required loads. Thanks, Jon
  20. TSIjon

    Option 11 25.4 to Release 5.0

    Greetings, My tech is upgrading our Option 11 from 25.40 to release 5.0 and is having problems archiving the data. To prevent another upgrade outage can he test this upgrade in the lab by remotely retrieving the database and using the new daughterboard? He indicates this is not possible and it...

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