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we have a cisco 7911 IP phone working with a CME. recently the screen is dead. PS: the phone has an IP address from the DHCP server of the CME and it is pingable!! Can anyone help please.

Hi all, I have a CS1000E system with Release 6.0. I am facing the following issue: When an outside caller makes an incoming call to the CS1000E and reaches the operator on a 2616 set, he tells her to transfer him to a certain DN. If this DN is busy, the operator transfering the call will not...

Hi all, Can I hear the DN of the person set who left me a mailbox using the CallPilot Mini???? Using the envelope, i am able to hear only the date and time of the sent mailbox.. 10x in advance....

Need to increase the hearing volume on a dect set, any idea which parameters to chg from the DECT manager? I know it is one of the Db settings but which one it is and how much should i set?

Hi All, I upgraded the bios of a CPPM CS (not coresident with SS) to 18 and reset the bios to factory default, whenever I reset the card i get 'ACPI initialization failure', check the below: 00000589K Low Memory Passed 01035136K Ext Memory Passed Wait..... PCI Device Table. Bus Dev Func...

Hi all, I have 3 Option 11C PABXs installed in a site. I have implemented the VNR feature and it worked properly. However, if we dialed a busy extension or an extension that is not existing in any of the 3 PABXs, no notice is send to the caller notifying him that this extension is busy or...

Hi all, I have configured the Fax in my CallPilot 5.0, so that an external caller can send a fax. This fax will be received on the Outlook. Is there a way to let the fax be received on a mail server, specifed by me, other than the Outlook??? Thanks in advance...

Hi all, I have a CS1000E system Release 5.5 with a CallPilot server 5.0. The CallPilot server is configured and it is also programmed on the CS1000E system. When dialing the CallPilot ACD or CDN, the call trace shows that the call reverves one of the CP channel that becomes BUSY and take its...

Hi all, I have a CallPilot Mini with a PCMCIA card that has only 1 partition. After investigating the problem, I have discovered that the normal PCMCIA partitions of the CP Mini are 2: 1 with FAT on the Windows and 1 with Lunix. Can someone tells me how to get back these 2 partitions...

We have a Nortel succession 1K system. All remote sites talk to the Call server using IP phones only. No remote unit is available. We need to install a fax machine on one of our remote sites which is connected with T1 line. Are there any IP to analog converters available? Thanks

Hi all, A customer has 2 Option 11C PABXs, located in 2 different places. These 2 PABXs are linked to each other with a PRI card. An ISP provides both sites with the clocking. The PRI was working well until a new PRI was installed between one of these 2 sites and the PSTN provider. At that...

Hi, In an Option 11 Mini system, a DTI card (NTAK10) is installed. This card works very well for some hours before the E1 link went down suddenly. This causes many "Err049" errors on the CallPilot Channels, that leads all the digital sets on this digital card (NTDK16) to stop for about 1...

I have two agent groups, group A & group B each having a supervisor in a call center . Is there a way to separate the groups in the observing feature so only Supervisor A can only observe group A agents and Supervisor B can only observe Group B agents?? If so can you give me the directions thanks

I'm getting the message 'Setup is not able to determine service status 1 after starting up service "SYBSQL_SEC42" in stage 5 of the SECC42 installation, any idea why????

I have an IP set registered on Signaling Server when we disconnect the network cable for this IP set and a caller dial her extension, the caller can hear ring back tone however the IP set is disconnected. Can i disable this feature, i need to hear a busy tone when caller call this disconnected...

Hi Does anyone run an Upgrade from CS1000E Rls4.5 (including MG1000T) to CS1000E Rls5.5 (1000T converted to 1000E)?? Any problems after the upgrade?? Steps to do?? Regards

Hi We bought new NT1R20 OPS anlg line cards for off premises analog stations on 81C pbx, the cards worked fine for few hours then we got issues, no tonality on stations?? Any ideas? Rectifier output is around 54.7V could it be the cause??

Hi We bought a new scan disk 1Gb media drive for lab tests. 1) First test was to test it as FMD so we installed Rls4.5 software on it and installation was successful. 2) Second test was to test this same scan disk drive used in test 1 as a bootable RMD for software installation. We used...

Hi We have a scenario were incoming calls to call center pass through call pilot first to hear an announcement then they are transferred to symposium and then to corresponding agents. Is there anything to do when call pilot channels are full and there is an incoming call we don't wont him to...

Hi I need to change ip address for Node, SS,MGC is there any written procedure to do it? Do i need to reconfigure the SS or just we can do it from Element manager? is there any steps to do like change MGCs ip @ first? or node and SS first? Regards