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i am attempting to use the following: messaging split 99 for extension 8920 however, when the call goes to voicemail, i get the response: "your call is being answered by audix. the person you are trying to reach is not available. to leave a message, use touch tones to re-enter the number...

Has anyone configured a SIP trunk w/ CM 5 on an s8300? Does SES have to be activated if SIP endpoints are not being used, only trunking? Does anyone have good documentation on Communication Manager administration of a SIP trunk with embedded SES? I have looked high and low for a good document...

what is the night serv column used for in the call-handling-treatment form? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

Scenario: A caller gets an auto attendant after hours. When they choose an option, the call goes to an extension based upon the option the choose from the menu. When calling the extension directly, the coverage path for that extension works correctly but when a "route-to digits" step is...

Today.....a caller calls the main number and is directed to an auto attendant. The caller zeroes out and is presented to the attendant console until the attendant answers the phone. What we need.....the caller zeroes out and the call is presented to the attendant console for x number of rings...

let's say i have a call come in and i want to send it across another trunk to an application server which relies on that call to be sent with DTMF digits. i have heard that you can use converse-on here. anyone know how? i want to send a call to a hunt group 42 with digits 7722. please...

anybody ever had an issue with an attendant console putting itself into night mode? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

I have never had this problem before......I would like to have a night service button on a receptionist's phone which would then forward all calls to a hunt group with one phantom station group member with unconditional forwarding turned on to call an answering service. Turning queuing on...

I have installed the web client on a server 2003 machine. The MSS has been successfully added and all connectivity tests have passed. However, when I attempt to update the user list, I can't seem to download the list from the MSS. Any suggestions on what I can check on to troubleshoot this...

has anyone configured CM to run with Biscom Faxcom fax server? i am currently running the fax server in E&M tie mode but can also switch to PRI mode. i have configured the trunk group and the fax server both ways and i just can't seem to get it to talk. the light on the back of the fax server...

i have rebooted an audix due to an issue of attempting to log in and getting a "no communication ports" error in ASA. after the reboot, i am still getting the same error when attempting to log in. voicemail is up and running, functioning normally. anyone have any way to clear up this...

I have a customer who is currently experiencing a tunnel-like sound on one of their conference bridges. All other conference bridges seem to be functioning normally. Has anyone ever dealt with this and what is the reason and/or workaround. ACA-Implementation IP Office ACA-Implementation IP...

I understand that SCN using H450 only allows 4 outbound calls and unlimited inbound calls. Can someone shed some light on this? If so, is there going to be a license or something that will expand this limitation? Please advise. Cheers. ACA-Implementation IP Office ACA-Implementation IP...

I have one extension in my system which, when the phone goes off hook, there is a perforated dial tone. The phone is still able to function normally but the dial tone is a bit annoying. What could be causing this? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows...

which ip office models require a vcm module for VoIP? Please advise. Thanks. ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

A recent project I was working on is a multi-site ip office switch-over to a new PRI provider with point-to-point connections between sites. I also implemented a new site along with the switch-over. I am attempting to dial an extension at the new location with very little luck. I created the...

What is the current going rate for an independent Avaya technician? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

what is the recommended process of upgrading the vm pro software? any caveats i should know about? thanks. ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

how do the analog polycom devices function in regards to conferencing calls together? i see that there is a flash button and that is it. please let me know how the conferencing function has been remedied in the past. thanks. ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA...

does anyone have any idea how to set up remote access to voicemail via embedded vmail on ip office 4.0. here is what i have currently. short code: *281 feature: voicmemail collect tel: "?user" (where user is the name of the user) i also have a phantom user at ext. 281 which unconditionally...