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Hi everyone This is a bit of a last ditch effort at sorting out a problem I have with CCC... and yes I know it's outdated and the software version I'm running on are no longer supported... I've been using this set up now for some time with zero problems however recently I'm seeing the...

Hi All Hoping someone can help me here as I'm out of ideas... My CCC server died and I've had to recover it from a back up which all went well. I've installed it on a Windows 2003 R2 server with SQL 2005, imported my saved SQL data, installed CCC v5.0.68 as per the technical bulletin, and then...

Hi All Probably a dumb questions here but I need to prioritise various calls to my contact centre agents. At the moment, I have agents available in multiple groups, each group may have as many as 30 DDIs going into it. I want to have my agents available in all the groups but prioritise the...

Hi All Quick and simple problem (I hope...) I have a client who needs to have an IVR welcome message and also to set a limit on the amount of calls I accept. Ideally I would like to return a busy signal when I've reached the hunt group limit or transfer the call to a 3rd party. I know if my...

Hi I've had an increasing amount of people in the last week claiming to have called my call centre and been answered by a recording of a french man! No idea really - all the calls are routed from IPO (ddi to shortcode) -> VM -> phantom extension ->huntgroup I'm going through all the incoming...

Hi All I've a serious problem - I'm using the following call flow to deliver calls into a hunt group DDI>Shortcode>IVR>Extension (unc. forward)>Hunt group I've got various TV adverts going out that the responses are coming in on 2 DDIs and the client wants the media code to show on the agents...

Hi All I've got a problem and I'm pretty sure there isn't an answer but I thought I'd ask... I've got 90 lines on 1 main trunk group into my IPO 412 - we have a range of 100 DDIs going to that group. I've been helping a client answer calls from TV adverts and the last campaign was VERY...

Hi Everyone I need to do some analysis on outgoing calls made by a group of agents and for the report to display agent, time and date, CLI called, duration and whether it connected or busy etc... Anyone got one of these? I just thought I'd save myself the effort before writing one :)- Thanks...

Hi I'm experiencing a funny thing at the moment and I was hoping someone could give me an idea. I've set up 3 "fake" extensions (as in users but not physical phones) in Manager and they are not associated with any hunt groups. I've set these users up to be agents so I can display PC...

Hi All I've got a db system in Access 2007 format that uses the value of a combo box to alter tool tips for other combo boxes on the next form. I've had an error regarding the max length of tool tips but I can't find this value anywhere? Any ideas...

Hi All I'm trying to lookup info about using PhoneManager to pop external data to create an inbound scripting tool. However, the info on what info is passed is mentioned in the PhoneManager manual and says "For more information, see the Applications Installation and Administration guide."...

Hi All Anyone know any good Work Force Management tools that might be able to plug in to the CCC database (preferably to work out forecasts of call flows etc...) Thanks ------------------------------------------ IP Office 412 (2.1.(73)) VMPro (2.1.(73)) CCC 5.0.56

Hi I've recently set up some new computers on our network and a few of them are having issues logging on their PhoneManager. The issue is that when the log on screen comes up, the user can click on browse to find the IPO (which is does successfully) but then when they click on the user list...

Hi All I was wondering whether anyone had any idea how I could set up an automatic call back list for when a call is lost? Does VMPro support this feature? Thanks

Hi All Apologies for the newbie question but... I'm converting a physical machine on our network to a virtual machine using VMWare Converter 3 and the saved file(s) will end up on a shared network location. I've already converted 1 machine successfully (and tried it on my ESX server with no...

Hi All I've got a bunch of agent's all available in various groups and our basic Agent Productivity report is set up to report from the Highest Numbered Group. Does anyone have a report that shows the usual productivity style report but per group not just the HNG? Thanks Kev

Hi All Minor problem but always like to have everything in working order (!) On my version of CCC (5.0.43) the Preset Report history shows the same message for all Preset Reports. There's about 35 and they've been running for about a year and the message is "no history information exists"...

Hi All My boss is asking me to investigate a new front end solution for our contact centre which looks a bit similar to Zeacom. Anyone heard/uses this solution? www.vocalcom.com Thanks

Hi All I've got about 70 2030s and they all have Ext Ring set to Auto Answer. For some reason when I reboot about 10% of them revert back to not Auto Answer. This is pretty annoying! Any idea's anyone? Thanks

Hi All I've got an agent taking calls on an inbound hunt group and CCV has his last number dialled as 9500? This isn't the first time I've seen this popping up and I've checked and he's not dialling 9500. What could this be? I'm on 2.1.(73) on an IPO412, Delta Server 5.0.40 and CCC 5.0.43...