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I've run into this before on Norstars and am not sure if there has been a solution for it since, but if someone has one please let me know. Here's the problem: Customer has a BCM 50 running 3.0 with the most current patches installed. They use a PRI with DID. Recently they asked to have...

Hi - new to IPO. Here's the problem we have: While inter-office 4 digit calls from site to site via IPO networking channels otherwise work OK, if the calling party is placed on hold, they get disconnected after approximately 1 minute and 50 seconds. I know this is a long time for someone to be...

Hi - I am new to IP Office. I have a customer with 6-7 small offices ( 5-10 phones each). The offices are currently on a VPN for data communications and they want to be able to network IP Office phone systems across this network using SCN. They don't want to spend the money for Voice Mail...

I have a customer with a Norstar system and they need to pull call retail records from a week or so back but do not presently have an SMDR box on the unit. I can get them an SMDR box but it has been my understanding that call detail data is not buffered / stored on a Norstar, so they would not...

My customer has a BCM50 with 3.0 SW. Because he has tenants in his space who need to pass their own DID numbers on outbound calls we worked with the carrier to change the circuit's configuration to allow the BCM to pass OLI. Now the customer can't forward his phones externally because the BCM...

I am trying to set up off premise notification and outbound transfer on a MICS w/ 7.1 XC and a Call Pilot running 3.1. The customer has a PRI that requires 2 digit Auth codes for Long Distance prompted by a signal sent by the carrier. OPN and outbound transfer work fine when sent out on the...