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Have a customer who is stating he has a 4 with a down arrow on the upper left hand side of his phone. Can anyone tell me what the 4 means? He is not a member of a group.

Is there a way to force the caller to hear the first announcement before the call presents to an agent? IPO 8.0

Need help with Mobile twinning across the SCN. Calls complete fine however when across the scn with 4 dig dialing the IPO inserts our local area code, prefix and the originating caller ext. Ex: Call across SCN ext 518 555 (5555). Dials ext 3333 4 Dig dials ext to 315 333 (3333) by dialing...

Anyone had any issues when hooking an IPO up to external amp for overhead paging. We are using an analog port set as a page port. System is properly grounded. When we hook it to the amp we get a high pitch noice that sounds like your ears are ringing. The common denominator is the IPO. We have...

Is there a way to set up an emergency closure greeting using embedded VM where a user can call in and remotely make the change through an option.

IPO Version 7.0.23. I have a small customer with POTS lines who wants the lines to appear and ring on a 1416 phone. No Problem...However they want the phone to ring and if no one answers they want the message to dump in a seperate HG mailbox. Built short code and forwarded under...

IPO 6.0.18 using 5400 series phones. Phones have physical POTS line apperance on them and log all calls with the exeption of calls that go to voicemail or if the caller hangs up when they hear the voicemail pick up. All log options are checked under the system tab and user tab. I have set this...

I have a customer with and IPO 6.0.18 using embedded VM using 5410's and the call logs are not showing missed calls. Calls made, calls answered, calls that hang up before they get to VM are all logged and show up fine. Calls that go to VM do not get logged but the VM time stamps them with caller...

Looking for the best and quickest way to perform back ups on my VM pro servers. Can I just open the active config and do a "save as" which saves it as a VMP file or do I need to export as MDB, MOD, And CON? If I do a save as how do I import the the VMP file?

Is there a good way to tell the current version on a BCM similar to the Norstar SP codes? I am looking at a box that shows Rls 2 in the system tab, software version 6.0.2.05.237. In BCM Monitor it shows a core load of 30DwE00 L/84 which I assumed I could use to cross ref like an SP code? I have...

Can a short code be built for a transfer on a cordless analog set off my IPO? I do not see a transfer option in the short codes?

I am in the process of upgrading a customer from a Norstar MICS to an IPO V 6.1. They currently use HG appearances on the phones so they can Fwd to Voicemail for incoming DID calls but the hunt group calls will still ring in. I am trying to duplicate this on the IPO but the users have DND and...

I just replaced a Nortel Compact with an IPO V6. Customer had a M7310 phone, wired the headset jack to an Algo Duet which is wired to an external horn. Is there any options or products for the Avaya 1408 phone to have this same setup without using an analog port?

What is the best way to block long distance calls on and IP office?

IPO Vers 2 6.0 platform. I am programming numbers in the Directory through manager under the directory heading in the navigation pane. On my 1408's I can hit the contacts button and access Internal, External, etc. On the 1616 I hit contact and it only shows whats in my Personal Directory or...

My button layout on my 3810 is 8,9,1,2 instead of 1,2,3,4. Is this normal or do I have a bad phone?

How will I set up an IPO with analog trunks so that when a user comes off hook it grabs one of the lines instead of dialing 9 first?

Any suggestions for paking calls on an IP Office that is similar to a Nortel system with park codes?

I have a BCM 50 Rls 3 that is answered by the AA after hours with an outbound transfer option of 1 to call a cell phone. I have 3 POTS lines on the system. When I hit the AA and press 1 the call passes with no problem, rings the cell phone. No problem. However...if it goes to voicemail on the...