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Hi All, I am seeing Office 2007 and Vista for the first time in a troubleshooting role, and this has me stumped. User has Excel document emailed to him. He tries to open it from Outlook, tells him it can't find it deeply buried in a subfolder of the user in Temporary Intenet Files. I look, and...

Hi All, for once, I have a question NOT related to dropped calls :) Let's say that a customer calls the parts department, and they have the call at the counter up front. But they need to go back to the shipping area and pick the call up, but transferring it doesn't give them enough time. Is...

Hi All, does Avaya have field techs that they can send out in times of need? Thanks, Dawn

Hi All, I have a policy intended to prioritize VoIP traffic between 2 sites, because of continuing problems we are planning on swapping a router from another site to see if that has a positive effect, BUT, the router I intend to swap is a 1720 with an older IOS and I can't set up the same policy...

Hi All, are BCM & VCM cards the same thing? My BP replaced a BCM card at our trouble site where we drop calls regularly, we also swapped out a router at that end. We are still dropping calls, so I just wanted to know if they are the same because so many people recommeneded replacing the VCM...

Hi All, I have been trying to find some pattern to my dropped calls. What I have seen in the last 2 days is very curious. 4 drops in a cluster yesterday, all were the same caller. Found out about it too late to see what was showing in monitor, BUT This morning, 4 drops, all same caller, all...

Hi All, there is a vendor website that our company uses day to day. No one has any problem with this site except MY BOSS, naturally. When she logs onto it, it takes her to the start page and then promptly closes. It is the only site she has any trouble with, and it is very frustrating. I have...

Hi All, I have been looking at my policy-map stats on my ciscos between my Main site and my trouble site. here is my policy: My policy is as follows: class-map match-any VoIP match ip dscp ef match ip dscp af41 policy-map voipQos class VoIP priority 768 class class-default...

Hi All, I am seeing the MSDSE Media exception error on many dropped calls. I understand that this is an H450/T.106 timer problem because I always get the "local timer expired" with these. Is there a way to increase the time? I have verified that both ends of the IP line are set to H450. I also...

Hi all I must have misnamed this thread before, maybe someone will look at it now. I have an Avaya IPO4 system that routes traffic across 3 T1 PTPs on Cisco 1720/21s to 3 remote locations. One router, 192.168.0.200, connects 2 of the 3 back to the main site. The other router, 192.168.0.199...

Hi All, I have a fillable form created in AcroPro7, it is for a service estimate. My boss wants the service department to be able to fill it in, and email it to the customer. BUT, when the customer receives it, that they are only able to print, sign, and return it via fax or snail mail, NOT...

Hi All, me again. It is looking like the drops are slowly getting better, and I am crediting routing. BUT, yesterday and today, so far there have been a couple of drops that look suspiciously similar. Both calls arrived at one of our "non-trouble" sites and were transferred to the "trouble"...

Hi all, I have an Avaya IPO4 system that routes traffic across 3 T1 PTPs on Cisco 1720/21s to 3 remote locations. One router, 192.168.0.200, connects 2 of the 3 back to the main site. The other router, 192.168.0.199, connects the 3rd site. A 3rd party brought in by my Avaya vendor had added...

Hi All, I am a posting fool today :) When our system was setup, static IP routes were added by the BP. One of them was: 0.0.0.0 0.0.0.0 192.168.0.200 where 192.168.0.200 is a cisco router. Sounds ok, BUT, 192.168.0.200 is one router that connects 2 remote sites to the main site. Neither...

Hi All, while getting ready for tonight's upgrade to 4.0.7, I was saving configs and noticed that I have piles of warnings related to incoming call routes stating: "Incoming call route destination does not target Voicemail or match any known RAS, Users, Groups, or Short Codes." This is on our...

Hi All, Dawn here. My BP wants to do the upgrade tomorrow night, with all of our problems, I am just a little concerned. I would like the opinion of those on this board (especially those of you who know about all my problems) on upgrading a system that is giving us so much trouble. Thanks, Dawn

Hi All, I'm baaacckk...After 2 1/2 months of grueling misery and a nightmare I can't wake up from, I am to the point of despondence. For those of you who have been following this dreadful saga, and the new readers to my never-ending posts of despair, I have been thinking... What are the odds...

Hi All, I have 3 1720 routers on 12.0/12.1 and I need to be at least up to 12.2/12.3, preferably even up to current, but I have no service contracts and no access beyond guest at Cisco's site. Any suggestions or do I need to contact Cicso? Thanks, Dawn

Hi All, I am trying to solve a problem with voice telephony and have repreatedly been told that I need to have my ciscos prioritizing my packets. I have an avaya IP400 system which consistently drops calls to a remote location. I can see no real issues with my PTP T1 as far as packet loss or...

Hi All, new thread for a not-so-new problem. I'm sure some of you are well aware of my dropped call issues. Afte changes made today, we are getting fewer drops, though not eliminated. However, we have this new problem: The call will "fade out" while you are on the phone. It doesn't drop, but one...