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Hi everyone, My company have just setup a bunch of new desks and installed Converse 1300 telephones on the desks. On the switch they're setup as 2500 types and won't allow CNDA (call party name display). They switch themselves back to denied whenever i set it to allow. So i was wondering if...

Hi all I need to check if an extension is setup with a ddi number. I've been doing the following LD 49 PRT IDC etc... and i get the list of DDi numbers and the extensions run through onscreen. Problem is that there are numbers from ***000 to ***999 in the list, yet the list only displays from...

Hi all I've found that after changing a users name on OTM that it didn't change on the switch? So i went into LD 95 and changed the name manually, but still the last users surname is being added onto the new users name? For example the old user was called, say, Mickey Mouse. He left due to...

Hi all I have a problem with our option 11 Meridian in that the time is always 3 minutes, almost exactly, faster than our domain controller. That syncs with an atomic clock somewhere. Having spoken to BT engineers they tell me that our Meridian syncs with the BT Exchange at 2am, and the...

Hi there Our reception have a problem with one of their meridian consoles in that it will not come off of 'Nights'. If you unplug the power and then plug it back in then it changes to 'Busy'. I then found the screen on the connected computer that hadles incoming calls is saying 'PBX...

Quick question. I have the procedure for settng up a DDI number to goto an extension, but i don't know how to remove a DDI number from an extension. LD 49 Req:Chg Type:idc Cust:0 DCNO:3 Idgt (telephone number without area code. E.g: 768945) System then returns 768945 (enter extension number...

Hi I've rolled out a stack of M3905's to our customer services team. 7 are working great but 1 has taken to displaying a # sign instead of the name of the phone line that the call is coming in on (such as 'CS Services')? Anyone seen anything like this before? I've tried swapping the phone, with...

Hi people I set one of our new M3905 phones up in a call centre a few months back and it was working fine then. Today someone has tried to use it but the in-calls button (key 0 ) just won't work. I've tried removing they key 0 setup and then adding it again. I've tried simply re-enabling the...

Hi everyone Does anyone know how i can find the details for the fax lines my company uses on the Meridian system? All i have is the fax numbers and the only thing i can think of doing is lifting the floor to find the port number the lines are connected too. But i'm not allowed to go digging in...

Hi People! I've taken over the telephone systems at my company, and while i've been on the odd BT training course here and there, the information i've got from this forum has helped me out immensley and so i thought i'd sign up and hopefully one day i'll be able to help others. Until then i...