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We upgraded to CM 8 a couple of months ago. Since then we have noticed, in a very big way, that when you are on a call and a second call rings in the audio on the current calls is dropping for a second or two each time the second call rings. So the first call sounds like a bad cell call with...

I need HELP!!! I have one agent who when she logs in, instead of the normal 3 beeps she gets another tone 3 times. When I do a trace on her login ID it show the following: 09:04:33 TRACE STARTED 05/16/2019 CM Release String cold-00.0.822.0-25031 09:04:55 dial 122~ 1565# 09:04:55 term...

I have an issue with one phone. when the agent presses her login button instead of hearing the three beeps it gives another type tone. I did a trace of the extension and it shows the login button is pressed and the trace shows the following: dial 122~ 1945#. Where other agents that log in...

I have an Avaya CM 6.4. I am not using sip anything. I want to move from dedicated PRI's for inbound/outbound to fiber. The provider tells me that they can bring in fiber and hand off to my telephone system as a pri. I have been told that my faxes will not work this way. I don't have a fax...

I have read everything on this site and others regarding Music On Hold for Avaya 6.3 and cannot find a situation that is quite like mine. I have a CM that is not tenant partitioned. I have a sister company that uses a gateway off my main CM so that they can use the Customer Service features we...

Weird situation. I manage two separate CM's for two different companies. At company 1 my agents can handle multiple calls to their direct agent number. At company 2 my agents if on a call to their direct agent number the second call goes to their coverage. I have checked every call handling...

Does anyone know if there is a way to remove or disable the "Ignore" option on a ringing 9611G phone? I looked in the settings file and came across an ASCII option that I didn't understand that had to do with the ringing phone options. Any help would be appreciated. Thanks!

I have an IP Office in a remote location that is v5.0. I have been trying to get the time and date changed on it. I have made sure the user is a system phone, programmed date/time button and administer button on their phone (4610), but when we follow the instructions to change the date and...

I have a legacy cabinet for my port network 1 and G650's for my port network 2. I have everything out of my legacy cabinet except for a couple of clans, med pros and an IPSI. I intend on moving them to port network 2. I want to take out port network 1 and make port network 2 port network 1...

We recently have changed to Windows 7 64 bit machines. I am having a lot of problems loading Avaya Modular Messaging Lotus Notes Thick client on these machines. The most recent thing that happens is it tries to load the software on the Windows 7 64 bit after a few minutes when it is doing the...

I have an IP Office 7.0 that has 9620 telephones. When I go to the menu to choose Log Out, Log Out is not an option on any of the phones. Has anyone had this and how do I get it back so I can Log Out an extension and log back in with another. I have looked everywhere for an answer and can not...

Whenever I am in my Lotus Notes AMM and I try to go under tools to subscriber options or I try to forward a call to another user, I get Illegal Function Call. This just started a couple of weeks ago that I noticed because it has worked before. Notes Admin says not his problem. Any ideas?

I have downloaded the latest 96XX software and 46xxsettings file and updated my phone. According to the Avaya website the new 46xxsettings file has a new options called log unseen as a fix to see calls that go to Audix or cover. I have made sure I have the right option in my settings file for...

We have a new IP Office just put in. One of my users has complained that sometimes when he calls out the call is connected and the caller can hear him but he can't hear the caller. I have had the lines checked, the IP Office checked and can't come up with what might be causing this. It seems...

We have MM3.0 and use the Lotus Notes Desktop Client we are finding that Windows 7 works sometimes and sometimes it doesn't. Does anyone know if Avaya is working on Windows 7 and MM Desktop Client to be compatible? Or why it works sometimes when you load it and other times it won't?

We have MM 3.0 and Lotus Notes. We use the Lotus Notes Desktop Client. We have a virtual fax that three people access from the Desktop Client. Usually one person checks the queue and disperses the faxes. However, when that person is out the other two will get in and do this. When they check...

I have a group of people that the manager wants to have the calls in their department roll to each memeber before going to vmail. I have the coverage paths built they should work but they are not. Point 1, 2, & 3 are all extensions in the group with the last coverage path being voicemail hunt...

I have an AT&T Megacom trunk with 800 numbers coming in on it. I want one of the 800 numbers to come in to a specific extension and ring the phone and if no answer go to voicemail. The DNIS is 8550. I have made it a VDN to a vector that routes the call to the extension. It will not ring the...

Our MM is located at our Main office, I have been loading the lotus notes thick client here and everything works fine. When I load it on a PC at one of our remote locations and I try to play the vm over the phone it gives me an error that the phone can't be initalized. I got a response from...

I am having something crazy happening on call coverage. We have a 4621 phone that 2 people have this phone in their coverage path. It rings 4 times at their phone then at the 4621 and then to their voicemail. Sometimes when the 4621 picks up the call coverage caller and trys to transfer it...