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Hi, I have a 3300 cxi R8 with only 2 analogue pstn lines in rotary ( embedded asu).when 2 calls ring in at the same time they get joined together, otherwise all o.k. When change the interconnect so they can't access each other and ring in, the first ring call presents, the 2nd just rings out...

Hi All, I have a customer that wants a circular hunt group set up with 5 ip extensions. When a call rings into the group and rings at an extension. on no answer they want it to go to that extensions mailbox, not the hunt group. Any way of losing the dtmf tones to do this? Thanks Brooke

Hi Techs, I am getting about 1/2 second of music on hold between a message playing in 6160 IQ then routing to a multicall that goes directly to a mailbox. I've turned off "music on hold on transfer" on every C.O.S I can think of. this is a MCD 4 3300 system. I have tried a blind transfer and a...

Hi my fellow Mitel users, I'm having a problem with the softphone(UCA 2.0) where it appears to install and run ok but I can't dial anything or receive calls. I enter a number and press dial, nothing happens. I can message and see presence. Deskphone application works. joined to mxe server R9...

Hi Techies, I am wondering if I can extend or turn off the silence detect when leaving a message in a voicemail box. It seems to be about 6 seconds before the prompt comes in saying " no sound detected you are now being transfered to the operator" Any clues??? Thanks Brooke

Hi All, 1 of my guys went out to a site where the customer has added 3 new users to the operator BLF field. When she adds the extensions onto the BLF field ( in tile form) it adds it twice, Up the top in alphabetical order and down at the bottom of the tiles as well. Any suggestions on what...

Is there any way to access( override) the administrators mailbox when a disgruntal previous emplyee has changed it. Please help

Hi Peoples, I have an ACD path with a group with 2 agents. When they log out or go on make busy it still queues to the path until the interflow timer kicks in. How do I get calls to go directly to the interflow position when the agents are logged out or in make busy mode? Thanks

I have installed a terminal hunt group with 4 key system lines on 26 phones. At the moment they have to press the line to answer the call. they would like to just lift the handset to answer the call. I'm sure I've had this working before but I don't know how. Any suggestions? Thanks Brooke

Hi All, Does Avaya have visual indication that can be programmed on handsets when the system is in night mode? Thanks, Brooke

Hi All, Can there be visual indication when the system is in night mode. this is in relation to standard user handsets not an operator environment. thanks, Brooke

I am running a 3300 r7.1 with YA softphones R 3.3. Calling in or out via the SIP cellullar unit is OK. When transfering a call to a mobile throuth the ECOTEL VoIP unit whether internal or external, there is no speech path. They don't get cut off, there is just no speech path. Any Ideas?

Hi Experts, I have a 3300 Release 7 UR3 system with the latest Your Assistant. The soft phone users would like to see when the desk phone users are on the phone. Is this possible? if so, How do I programme it? Thanks, Brooke

Is there any way of re-recording the default voicemail announcements in the 3300 7ur3 integrated voicemail system. After leaving a message, I would like to change the system announcement.

Hi all, I have a 3300 CXi 7.1 UR3 system. All the phones(10) are 5340s. When someone activates their DND it doesn't show up for about 10 seconds on other supervising handsets. Is this normal? I was hoping it would be pretty instantaneous. Brooke

Hello all, I'm going to be setting up LCS with a 3300 7.1.4.9. I have Live Business Gateway (Linux version). The customer has office communicator. Do I need SIP trunking licences( because I don't have any)??? Thanks, Brooke

HI, Has anyone been able to hotline analogue extensions to isdn. It's a 3300 7.1. I have tried mucking around with speed dials and ARS. I can only get it to go to internal DNs. The customer has hundreds of speed dials on their fax and they don't want to reprogram it. Thanks, Brooke